Hi, All Flex licensing comes with Basic tac support and we can include more in depth support with that. We have purchased v12 Flex licensing and calling Tac to log a call they are baffled and have no concept of Flex licensing. Nowhere online to log i...
Hi,We purchased a stack of ESXi (standard, part code VMW-VS5-ST-1A=) licenses. Apparently there is a procedure to group these licenses together when browsing VMWare portal so you can upload a single license to VCenter which contains these licenses. O...
Hi netpro, Got a weird one. CUBAC 9.1.2 queue set to deliver calls. 1st call comes in and console operator can answer it. Put the call on hold via the cosole and all fine. However, when a second call comes in, operator is able to answer it but cannot...
Hi netpro,I want to migrate a customer from CUCM 7.1.2 to CUCM 9.1. I have to use CUBAC as existing AC is depreciated. Problem is that best way forward would be to migrate existing AC users to CUBAC so they are used to the new console before CUCM upg...
Thanks Mike, I did manage to open a tac case and the keyword for tac was Smart Account. After verifying thee Subs Id, it was fine. Any mention of Flex is not known initially. We were told by tac that we cannot open cases online and need to call, howe...
Thanks Mike, I did manage to open a tac case and the keyword for tac was Smart Account. After verifying thee Subs Id, it was fine. Any mention of Flex is not known initially. We were told by tac that we cannot open cases online and need to call, howe...
Hi, You don't. The point of CUBE is for demarcation between the ITSP and company. CUBE will terminate the SIP trunk and then initiate a call to the ITSP thus hiding the internal addresses of the Call Managers. Its either CUBE orr a SIP trunk direct f...
Hi Jonathan, As it turns out my server hardware is DOA for CWMS and looks like I will need to keep MPE 1.5 and CUCM 9.1.2. Did you manage this in your environmnet yet?CheersPieter
