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Hello,We recently upgraded a customer to Cisco UCCX 10.6 ( HA over WAN ). The customer loves Finesse and we have converted all agents over to Finesse. The CIO wants to know if the main splash screen ( https:// ip of uccx:8445/desktop/container ) ca...
Hello,I have a new customer who I feel is "shooting themselves in the foot" when it comes to their QoS commands on their 3845, I am looking for more of a sanity check than anything, here is the config: ( 30mb Fract DS3 )serial 2/0 tx-ring-limit 1 ...
Hello,I have a config on a new customers device on a sub rate DS3 ( 30mb Fractional DS3 ) as follows: ( Both commands are applied )interface Serial 2/0 bandwith 43008 dsu bandwidth 30100What I am trying to figure out is two fold:1. My understa...
Hello,I have a feature/function question of the Agent Email capability inside CAD. I know how to enable it inside CDA and I know the theory of how it works, my question is pretty simple, can the inbound email ( coming from support@acme.com ) WITH an...
Hi,We have a customer who is installing XenDesktop in their environment in order to do VDI. They are currently looking at deploying CUPC client for version 8.5 which is listed as supported on the hardware/software compatibility guide. However, they...
I tried this 2 years ago and wasted a week and lost some hair. The CUCM Installation files, the hardened RedHat OS does a hardware check and will fail when you try to install it in the Amazon AMI machine ( Amazon's version of a VMware Virtual Machin...
Arundeep, Can you take this back to the BU and ask them to include this on the roadmap for future releases? It's a commonly asked for feature. Call center agents have no clue "who cisco is"... that was a direct comment I receive in almost all end u...
Does Cisco have any documentation on creating an publishing a custom Cisco Finesse gadget? ie I am looking for a step by step guide for creating a gadget to be included inside Finesse with all options specific to Finesse... I am NOT looking for any ...
Hello,Does Cisco or the BU have a CAD vs Finesse comparision feature matrix that is up to date? ie I would like a document of all features that are supported in CAD vs Finesse in 10.5/10.6 and proposed in 11.x?That would be most helpful for pretty m...
Hello,We recently upgraded a customer to Cisco UCCX 10.6 ( HA over WAN ). The customer loves Finesse and we have converted all agents over to Finesse. The CIO wants to know if the main splash screen ( https:// ip of uccx:8445/desktop/container ) ca...
