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Hello,I'm building a Finesse gadget to display the agents of a team with there current assigned attributes. I want the gadget to display only the agents that are actually logged on and I want to update de gadget dynamically when an agent of the team ...
I have a question about the SQL Configuration Manager configuration: is it supported/allowed to assign a certificate to the Protocols for MSSQLSERVER configuration on the AW/HDS? My customer wants to connect to the AW DB from an external application,...
Hi all, I have Enterprise Chat & Email running on version 11.6. It is using the Database Cluster of the customer. Now I need to change the hostname of the external database in my ECE configuration. Does anyone of you know if this is possible? I canno...
Regarding webchat ECE documentation states at several places that attachments can be exchanged between customer and agent. Has anyone used or found the option to send an attachment from the customer to the agent? Do I maybe need a custom template to ...
Thanks a lot, Denise! The typo was the actual issue. Using the correct parameter now for the subscribe and it works perfectly fine. Should have noticed it myself...
Hi,I've added this to the code, but no still nothing happens when the notification comes in. I cannot fine any information about this method finesse.clientservices.ClientServices.subscribe() in the Finesse Javascript API documentation.I changed my co...
Hi, Thanks for your response. Yes, I have checked if the _userAdded handler gets triggered and it does not. I might know why, by now. I think Finesse does not act on Team notifications by default. A subscription to team updates is required first (by...
Hi,
Thanks for your response. I did enable this setting, but it enabled sending attachments for the agent only. Sending an attachment from agent to customer works fine. However, in the chat window on the website, which is being used by the customer...
