About Ion Cristian Radescu

Ion Cristian Radescu · 03-02-2015

Hi guys,I have a problem with a "Transfer to IVR" campaign in UCCE 10.5.I have a "Transfer to agents" campaign working fine but I can't manage the other one. In "Transfer to IVR" campaign the customer is called but the dialer does not transfer the ca...

Ion Cristian Radescu · 02-03-2015

Hello,I have a strange problem with a SIP Dialer installation.The MR PIM can not connect to SIP Dialer with the following error: 14:32:34:621 pg2a-pim1 Attempting to connect to MR application at IP address: 172.19.10.31, port: 38001.14:32:34:621 pg2a...

Ion Cristian Radescu · 04-23-2012

Hi,We have the following situation: one of our customers wants to know the call duration for one transfer to IVR campaign. He wants to know if his customer listened the entire message or he closed the call before reaching the end.We tried to do this ...

Ion Cristian Radescu · 12-02-2010

Hi all,We have a customer(a bank) with the following situation:- 150 remote locations with PBX and 4 local analog PSTN lines in each location;- 2 x HQ locations with Cisco IP Telephony solution;We want to integrate all 150 remote branches with the IP...

Ion Cristian Radescu · 07-06-2010

Hi all,I have the following scenario:- 2 x Proggers, 1 x AW, 2 x CCM, 2 x IVR. I installed CAD Services on the two proggers.- on the each Progger I have 2 x PGs: - PG1 with 2 x PIMs for the two CCMs and 2 x PIMs for IVRs; - PG2 wit...

Ion Cristian Radescu · 03-05-2015

Thank you all for your help.Now everything works as it should.

Ion Cristian Radescu · 03-03-2015

Ok. Thank you for your answers.It started to run but I have now another question: how can I configure this in a HA scenario with 2 IVRs. I only have one Route Point for Transfering to IVR in Campaign configuration.

Ion Cristian Radescu · 03-03-2015

Hi,The solution is based on UCCE 10.5 with IP IVR and SIP Dialer in a virtual environment.Thanks,Cristian

Ion Cristian Radescu · 03-03-2015

SIP Dialer.

Ion Cristian Radescu · 02-23-2015

I found the answer here: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/outbound-option/116105-problem-ucce-sip-dialer-00.html Thanks,C.

Member Since	‎02-09-2005 05:55 AM
Date Last Visited	‎01-23-2024 08:23 AM
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Transfer to IVR campaign fails in UCCE 10.5

UCCE 10.5: MR PG can not connect to SIP Dialer

UCCE 7.5 - Call Duration for transfer to IVR campaigns

PRI sizing for 150 remote locations

UCCE 7.5 - HA for agents

Thank you all for your help

Ok. Thank you for your

Hi,The solution is based on

SIP Dialer.

I found the answer here: http