Does anyone know the criteria Unity Connection uses to create the Unused Voice Mail Accounts report run from Unity Connection Servicability? Thanks.

I have a user who is having the following problem:(1) He attempts to retrieve his voicemail messages by pressing the "messages" button on his 7962 phone. When prompted to enter his PIN, the DTMF tones from the keypad are not produced.(2) If he dials ...

Hello, I am migrating a number of DIDs from a Nortel DMS environment to a Cisco IPT environment. After the numbers are ported from the carrier, I log into the inbound gateway, start an ISDN Q.931 debug, manually dial the 10 digit DID and monitor whet...

During a discussion of how to define a dialing plan, the design group was contemplating ideas of how to categorize or group numbers used in like functions (e.g. ACD DNs, service DNs, CTI route point DNs, etc.). I suggested simply assigning like numbe...