Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About norman.west
08-18-2017
Stats
Member since
11-18-2005
16
Posts
0
Helpful
0
Solutions
Created by
norman.west
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
05-04-2014
02:33 PM
05-04-2014
02:33 PM
Thanks for posting such a great Wireshark tutorial. I viewed another tutorial as an intro to the Wireshark application. This serves as an awesome introduction to using Wireshark to troubleshoot VoIP issues.
... View more
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
07-30-2012
03:39 PM
07-30-2012
03:39 PM
I have a user who is having the following problem: (1) He attempts to retrieve his voicemail messages by pressing the "messages" button on his 7962 phone. When prompted to enter his PIN, the DTMF tones from the keypad are not produced. (2) If he dials the voicemail pilot number directly and is prompted for his PIN, the same result. (3) The DTMFs are produced in any other circumstance. The only way to recover is to unplug the phone so that it resets. This will work for a while, then it reverts to the above behavior. A factor reset is ineffective, producing the same results as a hard reset. In attempting to isolate the problem the following has been done: - Replaced the phone (twice) - Deconstructed then reconstructed all accounts associated to the user (SEP, CIPC, UDP, voicemail). - Replaced cables between PC and Ethernet jack - Reassigned connection to another Ethernet jack Any recommendations? Thanks
... View more
Labels:
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
06-13-2011
09:52 AM
06-13-2011
09:52 AM
Hello, I am migrating a number of DIDs from a Nortel DMS environment to a Cisco IPT environment. After the numbers are ported from the carrier, I log into the inbound gateway, start an ISDN Q.931 debug, manually dial the 10 digit DID and monitor whether the number is hitting the gateway. This was do-able in the past, but the amount of numbers to be ported will soon be in the hundreds range! Is there a way I could prepare a list and use IP Communicator to fetch and dial each of the numbers? If this is not possible, could someone suggest a simple method of accomplishing this with the use of expensive hardware or software?
... View more
Labels:
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
04-05-2011
08:34 AM
04-05-2011
08:34 AM
Duh! Thanks. Regards, Norm
... View more
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
04-05-2011
07:17 AM
04-05-2011
07:17 AM
We are upgrading to a Cisco IPT solution. In the meantime we will be using legacy (i.e. non-POE) switches. In this case the spec for the 7937 Conference station requires for the use of a power brick (CP-PWR-CUBE-3) which I assume is to to provide the necessary -48V from the wall outlet. The spec also requires the use of a power splitter (CP-7937-PWR-SPL=). I've not been able to find information pertaining to the purpose of the splitter and how it works. Can any offer any suggestions? Thanks.
... View more
Labels:
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
03-23-2011
08:34 PM
03-23-2011
08:34 PM
During a discussion of how to define a dialing plan, the design group was contemplating ideas of how to categorize or group numbers used in like functions (e.g. ACD DNs, service DNs, CTI route point DNs, etc.). I suggested simply assigning like numbers to the same partition. This was discouraged because (to paraphrase) "it's best to minimize the use of partitions because too many will have an adverse affect on system performance and would complicate the development of a class of restrictions". Does anyone know of documentation supporting this idea of minimizing the use of partitions? Thanks!
... View more
Labels:
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
01-08-2010
02:10 PM
01-08-2010
02:10 PM
I would like to use the kron command to schedule a backup of a CME configuration to an FTP server. How do I specify the host FTP server? I'm using the following link as a reference: http://www.cisco.com/en/US/products/sw/iosswrel/ps1835/products_tech_note09186a008020260d.shtml Backup Configuration to a TFTP Server: This example is to save the running config to a TFTP server (10.1.1.1) every Sunday at 23:00: Router(config)#kron policy-list Backup Router(config-kron-policy)#cli show run | redirect t ftp://10.1.1.1/test.cfg Router(config-kron-policy)#exit ! Router(config)#kron occurrence Backup at 23:00 Sun recurring Router(config-kron-occurrence)#policy-list Backup
... View more
- Tags:
- callmanager_express
Labels:
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
09-02-2009
10:52 AM
09-02-2009
10:52 AM
1) The problem was reported in mid-August. It's cropped up before in the March/April time frame. (I think) the cluster was rebooted at that time and that seems to have resolved it. However it's probably been drifting since then. (2) What is the CLI syntax to obtain the ntp.log file? I'm logged into the PUB and execute the command: "admin:file list activelog syslog" yields CiscoSyslog CiscoSyslog.1 CiscoSyslog.2 CiscoSyslog.3 CiscoSyslog.4 boot.log boot.log.ori cron cron.1 csalog csalog.0 csalog.1 csalog.2 csalog.3 maillog messages messages.ori ntp_one_shot.sh.log ntp_one_shot.sh.log.0 ntp_reachability.sh.log ntp_start.sh.log ntp_stop.sh.log ntpd.log sd_ntp.log sd_ntp.log.0 secure secure.1 secure.2 secure.3 secure.4 secure.ori securitylog.txt spooler dir count = 0, file count = 33 How do I get to view the content of the ntp file? "admin:file view activelog syslog /sd_ntp.log" yields Expected 1 mandatory and up to 0 non-mandatory parmeter(s) but 2 parameter(s) were found
... View more
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
09-01-2009
05:58 PM
09-01-2009
05:58 PM
Thank you Mike. PUB: admin:utils ntp status ntpd (pid 6198) is running... remote refid st t when poll reach delay offset jitter ============================================================================== 127.127.1.0 127.127.1.0 10 l 52 64 377 0.000 0.000 0.004 +149.179.1.29 172.24.246.14 5 u 2 64 377 53.125 3307.36 32.633 *149.179.1.30 127.127.7.1 2 u 3 64 377 61.318 -1216.4 32.312 synchronised to NTP server (149.179.1.30) at stratum 3 time correct to within 4568 ms polling server every 64 s Current time in UTC is : Wed Sep 2 01:53:16 UTC 2009 Current time in America/Denver is : Tue Sep 1 19:53:16 MDT 2009 ======================================= SUB: admin:utils ntp status ntpd (pid 5884) is running... remote refid st t when poll reach delay offset jitter ============================================================================== *127.127.1.0 127.127.1.0 10 l 50 64 377 0.000 0.000 0.004 138.241.136.10 149.179.1.30 3 u 53 64 377 0.169 1409793 2.945 synchronised to local net at stratum 11 time correct to within 11 ms polling server every 64 s Current time in UTC is : Wed Sep 2 01:29:56 UTC 2009 Current time in America/Denver is : Tue Sep 1 19:29:56 MDT 2009
... View more
Created by
norman.west
in IP Telephony and Phones
in IP Telephony and Phones
09-01-2009
03:44 PM
09-01-2009
03:44 PM
We're running CUCM 6.0. Users are reporting a time differential between their IP phone and their computer/cell phone. The publisher is referenced to a NTP source and is OK. The problem is that the subscriber is not synchronized with the publisher, confirmed by ssh'ing into each server and using the command "utils ntp status". Is there a way to synchronize them or is this a bug?
... View more
Labels:
Created by
norman.west
in Contact Center
in Contact Center
11-18-2005
08:05 PM
11-18-2005
08:05 PM
Please count me in also. nwest127@hotmail.com
... View more
Created by
norman.west
in Collaboration, Voice and Video Videos
05-04-2014
05-04-2014
Thanks for posting such a great Wireshark tutorial. I viewed another
tutorial as an intro to the Wir...
Created by
norman.west
in Unified Communications Infrastructure
06-18-2013
06-18-2013
Hi Rob,Many thanks!Regards/Norm
Created by
norman.west
in Unified Communications Infrastructure
06-17-2013
06-17-2013
Does anyone know the criteria Unity Connection uses to create the Unused
Voice Mail Accounts report ...
Created by
norman.west
in IP Telephony and Phones
07-30-2012
07-30-2012
I have a user who is having the following problem:(1) He attempts to
retrieve his voicemail messages...
Created by
norman.west
in IP Telephony and Phones
06-13-2011
06-13-2011
Hello, I am migrating a number of DIDs from a Nortel DMS environment to
a Cisco IPT environment. Aft...
Created by
norman.west
in IP Telephony and Phones
04-05-2011
04-05-2011
We are upgrading to a Cisco IPT solution. In the meantime we will be
using legacy (i.e. non-POE) swi...
03-23-2011
During a discussion of how to define a dialing plan, the design group
was contemplating ideas of how...
Created by
norman.west
in IP Telephony and Phones
01-08-2010
01-08-2010
I would like to use the kron command to schedule a backup of a CME
configuration to an FTP server. H...
Created by
norman.west
in Unified Communications Infrastructure
12-15-2009
12-15-2009
That worked! Thank you so much!
Created by
norman.west
in Unified Communications Infrastructure
12-15-2009
12-15-2009
We are using Unity 4.x with a separate server running Exchange 2000. Can
someone help me in identify...
Created by
norman.west
in IP Telephony and Phones
09-02-2009
09-02-2009
1) The problem was reported in mid-August. It's cropped up before in the
March/April time frame. (I ...
Created by
norman.west
in IP Telephony and Phones
09-01-2009
09-01-2009
Thank you Mike.PUB:admin:utils ntp statusntpd (pid 6198) is running...
remote refid st t when poll r...
Created by
norman.west
in IP Telephony and Phones
09-01-2009
09-01-2009
We're running CUCM 6.0. Users are reporting a time differential between
their IP phone and their com...
Public Statistics
| Date Registered | 11-18-2005 07:05 PM |
| Date Last Visited | 08-18-2017 04:01 AM |
| Total Messages Posted | 16 |
