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We are using pseudo label in ICM script with target re-query to release the ASR/TTS port license. However this results in ringback tone being played to the caller while CVP fails the call and reconnects the caller back to IVR script.
is there a way...
Hello,we have a requirement to play automatic message to caller via IP Phone E.g Out of office message.Is it possible to develop IPPS to achieve it using RTP Streaming API ?
@ptindall - Just wonder if migration to VVB will break this solution. I have similar requirement and this solution will fit me. However I do not want to use it if in the future when we migrate to VVB and this will stop working ? Is the any VVB compa...
Hi Raghvendra, We are hitting this issue as well. We use Leg_Setup command to set up the call , however once the leg setup is successful ( i.e we recive event "ls_000") , we use the handoff command ( handoff appl leg_all default). We use handoff ...