Hello guys I have a question about ACD of the UCCX. In case of unlike disconnect, can I configure UCCX version 12.5 to route call of the customer to the same Agent from CSQ. For example Agent have a call from CSQ from Customer _A. Customer told his c...
Hi people, I am trying configure CCB. Faced with the need of configuration change of the working ucce. Need to change user.microapp.ToExtVXML array from 4 to 5. I am doing it by sql query. It is normal change but the problem is the calls not work. V...
Hi for everyone
Could please someone show example of the custom report where it will be able to see ANI, queue time value, queue(skill group) itself, time entering to queue and status of the call( abandon, handled) . I am using PCCE version 11.6.
Hi guys
I am a new in UCCE and sorry for this kind of question. I have deployed system and PG all other things are active and Up. Can anyone give me advise about script? I have configured one but when I call from monitor script the call going to th...
Hi guys
Does UCCX have a feature Agent State control? What I mean:
Example 1:
4 agents are on not Ready state, when fifth agent trying go to Not Ready, the system will inform about restriction and says to wait untill one of the 4 not ready agent no...
Thank you Anthony I understand your answer. I think yes it is the solution. Do you have example script of the pointed case? It will be very helpful for me.
