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rsturdivant5800
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Member since ‎11-04-2014
‎04-11-2019
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  • 4 Posts
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Agent State becoming Ready after receiving non-ACD call

04-15-2015
Has anyone seen this before?  Agents has two lines, agent and personal line.   Agent puts themselves in "Not ready" mode.   Agent receives a call on personal line.  Agent line is forced into a ready state, causing an RNA when the queue sends a call.U...
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Member Since ‎11-04-2014 01:42 PM
Date Last Visited ‎04-11-2019 01:47 PM
Posts 4
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