About ddavidson

ddavidson · 06-02-2020

I running CUCM 12.0 LDAP enabled; running CUC 12.5su2 also LDAP enabled. I am using Jabber 12.7.1 with Multiline. I have no problems with the integration for VM on a single or shared line (Jabber showing the VM indicator). What I cannot seem to get w...

ddavidson · 04-04-2019

I am trying to have the desktop setting put my agents in wrapup after transferring a customer to the after-call Survey. Sometimes this works, some times its does not. I am looking in the Finesse admin regarding wrapup states."If the Work mode on inc...

ddavidson · 06-04-2020

Vaijanath-I was able to get WMI working as you described as long as I had a CUC User and then put an Alternate Extension for this. The next challenge I am working on; is a Group Voicemail box that is not in AD so the Unity User is not LDAP. So calls ...

ddavidson · 06-02-2020

thank you for the reply along with your results. I think I will change my Jabber to the same version you have listed and retry tomorrow. I will post my results.

Member Since	‎11-05-2014 09:46 AM
Date Last Visited	‎06-24-2024 10:46 PM
Posts	4

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Jabber 12.7.1 no VM indicator for Alternate Extention

Finesse Wrapup on Outgoing

Re: Jabber 12.7.1 no VM indicator for Alternate Extention

Re: Jabber 12.7.1 no VM indicator for Alternate Extention