Hi Manish, I've read that bug and I think I understand it, its more about the v9 documentation really. My query is just regarding weird behaviour I've observed in terms of the Unicast MOH been played continuously (whether anyone is on hold or not). If you look at this paragraph from the bug: - Unicast audio sources will now always repeat as long as anyone is on hold. About 10 seconds after the last held device is removed from MOH, the MOH source will "stop" and the next held device will hear MOH from the beginning. In my lab, in v10.5 and v11.5 I've noticed that if I enable multi-cast on the file and on the server, but NOT on the MRG, the file will play continuously using unicast whether anyone is currently on hold or not. Regards, John ... View more

Jaime, I just wanted to get your opinion on something. I understand that unicast and multicast MOH are both one file playing, the main difference (apart from the network delivery) is that if nobody is on hold Unicast will play from the beginning of the file for the first held call and Multicast is continuous and it will be heard from wherever it is in the file. In my lab testing I have observed a behaviour in both 10.5 and 11.5. - When the Allow Multi-casting is ticked within the Music On Hold Audio Source Configuration and - When I ticked Enable Multi-cast Audio Source on this MOH Server and configured Base Multi-cast IP and port within the Music on Hold Server - But I haven't configured Multi-cast on the Media Resource group The MOH is played continuously and its still Unicast, that is, if nobody is on hold the first person held hears the file from wherever it is in the file. I've verified this using RTMT and they are definitely Unicast. The reason I ask is that this behaviour is exactly the requirement of a customer of mine and I'm wondering could there be any risks or knock on impacts? I thought it was appropriate to ask this as a reply hear instead of a new thread. Thanks in advance, John ... View more

Hello, I had 7970s running 8.3(2) which looked fine. I recently upgraded the Call Manager from 5.1(3) to 7.1(5) which had 9.0(2)SR1 firmware for the phones. They would not upgrade to this firmware (different issue, I know), so following information on this forum I upgraded them to 8.4(4) and the display colours changed for the worse (which the customer immediately noticed). I had hoped that then jumping to 9.0(2)SR1 would resolve, but it didn't. Is there any more information on this issue with regards to the version 9 firmware? Cheers, John ... View more

That worked perfectly. Many Thanks Anthony.... ... View more