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Does anyone know if there is a way to replace the CSD Supervisor Work Flow event threshold action for audible alerts in Finesse ? End goal is to make a noise for the supervisor when more than 2 calls are waiting in queue. UCCX 10.5 with Finesse
I'm trying to create custom stored procedures for CUIC custom reports using CUIC Premium. I installed and setup Squirrel, no problem. When I try to connect Squirrel to the UCCX database, I get:Caused by: java.sql.SQLException: Incorrect password or u...
I am trying to determine if an additional email client will be required so that agents can generate emails without an inbound email. For example, the agent takes a voice call and has to send an email as a confirmation of actions taken. UCCX 9.0 - Pre...
I have a large number of applications that use a small number of scripts, so I relie heavily on application parameters. I would like to automate the documentaton of the parameters for each application, and was hoping to find those parameters stored i...
Hi Jack,Thank you, based on your information I reset the password for the uccxhruser and verified it propagated properly (it took a few minutes). I then got a different error message that the INFORMIXSERVER wasn't found, located my typom, and am now ...
Hi Jack,Thanks for the response. I did check the user name using the CLI: show uccx dbserver user list, and I am assuming the error message would have indicated if the server or database were wrong. I will do the queries you suggested just to make su...
As a follow-up to my post suggesting DeQueuing the call after the Select Resource Step and before the Connect Step. At first glance, it does work, but with additional testing we found that it causes problems with CAD where the Answer Call button stop...
The person I work with had an interesting idea related to getting around the Fail branch of the Connect not being executed when there are more than 1 agents in the CSQ from the Select Resource. He suggested adding a Dequeue step after the Select Reso...
Hi Anthony,I have a script that depends on the Failed branch of the Connect step being executed even if there are other agents Ready in the Select Resource CSQ. I came accross this thread and saw that you had verified exactly what I am running into. ...
