Hi  We have a sip invite coming from Lync with the first name and the last name. The call is being denied by the ITSP because they need a DID in the from field.  From: <sip:glenn.orcutt@1.1.1.1>;tag=1207269~b2e7ab81-19a9-49f9-adaf-eb693f51e143-47259121   what i would like to do is replace "glenn.orcutt" with "1111111111". I cannot use a blanket replace all header. I was trying to find out if there is a way to match the character "." (dot) in the sip profile  ... View more

Hi  Is there a way to find active agents from the past 6 months in an UCCE environment?   I have a list of all the users in ICM but it is not accurate as old users have not been cleaned up.   Thanks  ... View more

I am trying to migrate my unity 8(3.3) system to unity connection 9.1(1a) I am going to do a flash cut (cobras briefcase mode) to migrate my data over via cobras. I am able to get all the information trasnfered except the Prepend digits and the call input timeout from the Call Handler section. I would think that it would transfer the data over but it does not. Cobras Export Version 7.0 build 124 Cobras Data Viewer Version 1.0 build 22 Cobras Import for CUCN Version 1.2 Build 17 There is not much information out there except for this link below where it says under unity 5.0(1) " Prepend digits option for call handler transfers" http://www.ciscounitytools.com/Applications/General/COBRAS/Help/COBRAS_Briefcase/COBRAS_Briefcase.htm I have 200 different CallHandlers with 200 different numbers. After i export data on the unity i brought up the cobras data viewer and i do not see the prepend digit configuration there as well. Anybody  face this before? Any help will be appreciated. ... View more

I see in CUCM 9.1 now we have the ability to sync a C ustom User Field when syncing with LDAP directory. My question is does anybody know where I ould be able to see what it synced? In the SRND all it states is that field is added to the CUCM database, but then what. Where do i see that value? Thanks ... View more

Can we use CER to send alerts for 911 calls and internal emergency calls? ... View more

CME 8 and CUE 7 I have an 800 number which is forwarded by the carrier to a DID number. That DID number is assigned to the receptionist phone. When she is not at the desk she forwards that phone to an AA. In the AA people can dial a 4 digit extension to reach somebody, when they do dial an extension of a person who has a voicemail and that person is not at their desk, CUE gives me a message that there is no VM for this extension. I have tried using voicemail mail-box selection last redirect   and voicemail mail-box selection original party Still the same thing ... View more

Hi I have a 2951 Router running cme 8.0 and ios version 15.1(T1) I have a 7962 phone with 2 7915 24 button side cars, so in all i have 54 buttons available to configure for lines or speed dials.  I am tryng to configure speed dials, my problem is that the 1st speed dial appears on the 24th button of the first side car and the 2nd speed dial appears on the 13th button on the second side car. Why are the speed dials not appearing on the 13th button on the first side car or even the phone.  ephone  1 description Chris LeBlanc mac-address FCFB.FBCA.D291 ephone-template 1 max-calls-per-button 4 busy-trigger-per-button 4 username "cleblanc" password password speed-dial 1 14257406247 label "Main" speed-dial 2 12533771100 label "Scott Jones" speed-dial 3 14255083876 label "Davy Phillips" speed-dial 4 15039327798 label "Mike Andrews" speed-dial 5 15039323831 label "Aaron Monnig" speed-dial 6 15039327839 label "Dan Miller" speed-dial 7 15039320246 label "Gary Neperud" speed-dial 8 15039327614 label "Shari Locher" speed-dial 9 15039327819 label "Katie Wetherford" speed-dial 10 15039325398 label "Luis Castillo" type 7962 addon 1 7915-24 2 7915-24 button  1:300 2:1 3m363 4m364 button  5m365 6m366 7m2 8m3 button  9m4 10m5 11m6 12m7 button  13m8 14m9 15m10 16m11 button  17m12 18m13 31m14 32m15 button  33m16 34m17 35m18 36m19 button  37m20 38m21 39m22 40m23 button  41m24 ... View more

Is there a way to change 100 extensions in Unity? ... View more