Dears, We are running UCCX 12.0 and we are facing an issue with reports, that is when we generate reports they show int GMT time although its configured for GMT+2 Africa/Tripoli. Is this a bug, is there a fix for it ? Thank you
SocialMinor facebook webhooks integration when I post the call back link along with token facebook say could not validate the link all good on the contact center side any ideas
Hi, Premium license is so annoying. cisco tells you it is 1:2 yet I think it is not. I have a call center licensed for 100 seats which should mean 200 IVR ports but the license utilization tells me otherwise. it shows that the total number of inboun...
Hello, I am wondering if it is possible to add the call session id as a call variable in UCCX we want to leverage that for ticketing purposes. if that is possible please share a doc
Hello Experts, I am having trouble with IMP subscriber. Usually I install clusters using answer files and things go smooth this time the ESXI version is 6.7 and has an issue with the floppy disk. anyways this is not the issue now during the installa...
This was pretty helpful, we have a license of 130 seats hence logically 260 IVR ports however, the used OVA is the 100 Small one so thats why the license information page does not multiply our seat license on the licensed IVR port count it only show...
Thank you for replying The number of call hitting the IVR currently is very high we are sure we can utilize them all all daythe question is what is the case if we have inbound 60 seats utilized and the other 140 IVR ports available for the massive a...
I have had a similar issue and it was because I mistakenly enabled digest authentication on SIP security profile. Only discovered that after collecting call traces on cucm.