Finesse Supervisor - Team Performance

[joe.conger]

What does the phone icon represent?  In my lab I generated the same Agent State but it didn't have the phone icon on my test.

[Thomas G. Johannesen]

It means the agent has an outgoing call (that is connected to the called party)

Hope that helps

[joe.conger]

Is there documentation for these symbols?  The "Not Ready-Called Not Answered" is an inbound agent call that the agent refused to answer within the CSQ - resource time.  A phone in "Reserved" state can't make an outbound call though Finesse.  While in "Reserved" I made an outbound call on my Primary DN.  That didn't generate the symbol either so I still confused how that is generated.