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Hello,It's my first time to do integration with CRM.I have some questions regarding this integratio :1. How can I do this integration ? Is the JDBC Driver is enough or do I need some connector (eg. B+S Connector) ?2. Add Callback Button allowing call...
Hello,I have a CUCM 9.1.1 and Cisco 3925 VGW. I configured 3 E1 using MGCP. When I did an outgoing call, the call is going through the second E1 port into the route Group. I suspected an issue on Telco side. When I configured H323, the first E1 port ...
Hello,I'm trying to fo an upgrade to CWMS 2.0.1.107.B-AE from 1.5. I'm selecting automatic mode. when I enter Administration and vcenter URLs, the credentials are OK but I got an error saying : Unable to find the ESXI info of the old system inside v...
Hello, I have an old platform with 1*MSE8510, VCS and many Profile 52. My customer is claiming that there is a dephasing between voice and video. The claim is also for voice during few seconds at startup of the conference call. There are some gaps in...
Hello,I have deployed 2 Cisco IM & P servers 9.1.1. When client jabber log in, the server presents 3 certificates (IM&P Pub, IM&P Sub, CUCM) to be validated and saved in local trust store.What are the certificates that I have to sign against the Priv...
Hello,I have the same problem and I dont knon to troubleshoot ? Please advise with address has to be in the TURN SServer field (private DMz address or public dmz address) ? If someone can share screenshots, it will be very hesp full. RegardsDriss
Hello,1. How can I do this integration ? Is the JDBC Driver is enough or do I need some connector (eg. B+S Connector) ?It depends on the interfaces the CRM can offer. Did you already do the research? Is there SOAP access? Is there SQL access? What me...
Hello,This project concerns a call center which is reponsible for dealing with prospects via outbound calls.So, the agents have to schedule and launch a lot of outbound call compaigns. The agents are alo able to receive incoming calls. Into CRM, the ...
