Hello, It's my first time to do integration with CRM. I have some questions regarding this integratio : 1. How can I do this integration ? Is the JDBC Driver is enough or do I need some connector (eg. B+S Connector) ? 2. Add Callback Button allowing call from CRM Client ? 3. contact form prompt when receiving inbound call ? 4. Notify how many times this contact form has been used and treated ? 5. How Can I notify into CRM that there is a missed call ?   Regards Driss   ... View more

Hello, I have a CUCM 9.1.1 and Cisco 3925 VGW. I configured 3 E1 using MGCP. When I did an outgoing call, the call is going through the second E1 port into the route Group. I suspected an issue on Telco side. When I configured H323, the first E1 port into the route group which is IP address of Voice Gateway is reached and the call went through the right TELCO.   Below; the Debug isdn q931 when using MGCP :   VG2MGCP-NU# *Sep 23 17:10:38.355: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x000D     Sending Complete     Bearer Capability i = 0x8090A2         Standard = CCITT         Transfer Capability = Speech           Transfer Mode = Circuit         Transfer Rate = 64 kbit/s     Channel ID i = 0xA98381         Exclusive, Channel 1     Calling Party Number i = 0x0081, '1930'         Plan:Unknown, Type:Unknown     Called Party Number i = 0x80, '0664727989'         Plan:Unknown, Type:Unknown *Sep 23 17:10:38.411: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x800D     Cause i = 0x829F - Normal, unspecified Also, You will find the prompt of show run command :   Current configuration : 12029 bytes ! ! Last configuration change at 16:58:09 UTC Tue Sep 23 2014 version 15.2 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname VG2MGCP-NU ! boot-start-marker boot-end-marker ! ! card type e1 0 0 ! card type command needed for slot/vwic-slot 0/1 card type e1 0 2 logging buffered 51200 warnings enable secret 4 X4ZqtPJ///KxuEWxHSsJrv3beQVnz2ise/xj8fF6eFU ! no aaa new-model no network-clock-participate slot 1 network-clock-participate wic 0 network-clock-participate wic 2 ! ip cef ! ! ! ! ! ! no ip domain lookup no ipv6 cef multilink bundle-name authenticated ! ! ! ! isdn switch-type primary-net5 ! ! trunk group GSM_INTL_CALLS  max-calls voice 40  hunt-scheme round-robin ! ! ! voice-card 0 ! voice-card 1 ! ! voice call send-alert voice call convert-discpi-to-prog voice rtp send-recv ! voice service voip  callmonitor  allow-connections h323 to h323  allow-connections h323 to sip  allow-connections sip to h323  allow-connections sip to sip  supplementary-service h450.12  fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none  h323   call preserve ! voice class codec 1  codec preference 1 g711ulaw  codec preference 2 g711alaw  codec preference 3 g729r8 ! voice class h323 1   h225 timeout tcp establish 3 ! ! ! ! voice translation-rule 1  rule 1 /^3\(...\)/ /3\1/  rule 2 /^1.../ /\0/ ! voice translation-rule 2  rule 1 /^890\(....\)/ /\1/  rule 2 /^8903\(...\)/ /3\1/ ! voice translation-rule 3  rule 1 /^890\(....\)/ /\1/ ! voice translation-rule 4  rule 1 /^1.../ /\0/ ! voice translation-rule 5  rule 1 /0661087907/ /\1/ ! ! voice translation-profile 7to4  translate called 3 ! voice translation-profile From-PABX  translate calling 2 ! voice translation-profile FromIAM  translate called 4 ! voice translation-profile Incoming  translate called 1 ! voice translation-profile TESTINCOM  translate called 5 ! ! ! license udi pid C3900-SPE100/K9 sn FOC17442CB6 hw-module pvdm 0/0 ! hw-module pvdm 0/1 ! hw-module sm 1 ! ! ! ! redundancy ! ! controller E1 0/0/0  pri-group timeslots 1-31 service mgcp  description "CONNECTED TO MEDITEL" ! controller E1 0/0/1  pri-group timeslots 1-31 service mgcp  description "CONNECTED TO MEDITEL" ! controller E1 0/0/2  pri-group timeslots 1-31  description "CONNECTED TO IAM" ! controller E1 0/0/3  pri-group timeslots 1-31  description "CONNECTED TO IAM"       ! controller E1 0/2/0  framing NO-CRC4  pri-group timeslots 1-31  description "CONNECTED TO INTERCO" ! controller E1 0/2/1  framing NO-CRC4  pri-group timeslots 1-31  description "CONNECTED TO INTERCO" ! controller E1 0/2/2  framing NO-CRC4  pri-group timeslots 1-31  description "CONNECTED TO INTERCO" ! controller E1 0/2/3 ! ! ! ! ! interface Embedded-Service-Engine0/0  no ip address  shutdown ! interface GigabitEthernet0/0  description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$  ip address 22.74.251.18 255.255.255.240  duplex auto  speed auto  h323-gateway voip interface ! interface GigabitEthernet0/1  no ip address  shutdown  duplex auto  speed auto ! interface GigabitEthernet0/2  no ip address  shutdown  duplex auto  speed auto ! interface Serial0/0/0:15  no ip address  encapsulation hdlc  isdn switch-type primary-net5  isdn incoming-voice voice  isdn bind-l3 ccm-manager  no cdp enable ! interface Serial0/0/1:15  no ip address  encapsulation hdlc  isdn switch-type primary-net5  isdn incoming-voice voice  isdn bind-l3 ccm-manager  no cdp enable ! interface Serial0/0/2:15  no ip address  encapsulation hdlc  isdn switch-type primary-net5  isdn incoming-voice voice  no cdp enable ! interface Serial0/0/3:15  no ip address  encapsulation hdlc  isdn switch-type primary-net5  isdn incoming-voice voice  no cdp enable ! interface Serial0/2/0:15  no ip address  encapsulation hdlc  no logging event link-status  isdn switch-type primary-qsig  isdn timer T310 120000  isdn overlap-receiving T302 2000  isdn protocol-emulate network  isdn incoming-voice voice  isdn negotiate-bchan  isdn sending-complete  no cdp enable ! interface Serial0/2/1:15  no ip address  encapsulation hdlc  no logging event link-status  isdn switch-type primary-qsig  isdn timer T310 120000  isdn overlap-receiving T302 2000  isdn protocol-emulate network  isdn incoming-voice voice  isdn supp-service name calling profile Network-Extension operation-value-tag local  isdn negotiate-bchan  isdn sending-complete  no cdp enable ! interface Serial0/2/2:15  no ip address  encapsulation hdlc  no logging event link-status  isdn switch-type primary-qsig  isdn timer T310 120000  isdn overlap-receiving T302 2000  isdn protocol-emulate network  isdn incoming-voice voice  isdn supp-service name calling profile Network-Extension operation-value-tag local  isdn negotiate-bchan  isdn sending-complete  no cdp enable ! interface BRI1/0/0  no ip address  isdn switch-type basic-net3  isdn point-to-point-setup ! interface BRI1/0/1  no ip address  isdn switch-type basic-net3  isdn point-to-point-setup ! interface BRI1/1/0  no ip address  isdn switch-type basic-net3  isdn point-to-point-setup ! interface BRI1/1/1  no ip address  isdn switch-type basic-net3  isdn point-to-point-setup ! ip forward-protocol nd ! no ip http server no ip http secure-server ! ip route 0.0.0.0 0.0.0.0 22.74.251.30 ! ! nls resp-timeout 1 cpd cr-id 1 ! ! control-plane ! ! voice-port 0/0/0:15 ! voice-port 0/2/0:15  translation-profile incoming Incoming  bearer-cap Speech ! voice-port 0/0/1:15 ! voice-port 0/2/1:15  translation-profile incoming Incoming  bearer-cap Speech ! voice-port 0/0/2:15  translation-profile incoming Incoming ! voice-port 0/2/2:15  translation-profile incoming Incoming  bearer-cap Speech ! voice-port 0/3/0  trunk-group GSM_INTL_CALLS  supervisory disconnect dualtone mid-call  cptone FR  timeouts call-disconnect 5  timeouts ringing 5  timeouts wait-release 5  timing hookflash-out 50  timing guard-out 1000  impedance complex2 ! voice-port 0/3/1  trunk-group GSM_INTL_CALLS  supervisory disconnect dualtone mid-call  cptone FR  timeouts call-disconnect 5  timeouts ringing 5  timeouts wait-release 5  timing hookflash-out 50  timing guard-out 1000  impedance complex2 ! voice-port 0/3/2  trunk-group GSM_INTL_CALLS  supervisory disconnect dualtone mid-call  cptone FR  timeouts call-disconnect 5  timeouts ringing 5  timeouts wait-release 5  timing hookflash-out 50  timing guard-out 1000  impedance complex2 ! voice-port 0/3/3  trunk-group GSM_INTL_CALLS  supervisory disconnect dualtone mid-call  cptone FR  timeouts call-disconnect 5  timeouts ringing 5  timeouts wait-release 5  timing hookflash-out 50  timing guard-out 1000  impedance complex2 ! voice-port 0/0/3:15  translation-profile incoming Incoming ! voice-port 1/0/0 ! voice-port 1/0/1 ! voice-port 1/1/0 ! voice-port 1/1/1  !  !  ! ! ccm-manager redundant-host 22.74.251.1 ccm-manager mgcp ccm-manager config server 22.74.251.2 22.74.252.1 ! mgcp mgcp call-agent 22.74.251.2 service-type mgcp version 0.1 mgcp dtmf-relay voip codec all mode out-of-band mgcp bind control source-interface GigabitEthernet0/0 mgcp bind media source-interface GigabitEthernet0/0 ! mgcp profile default ! ! dial-peer voice 999010 pots  service mgcpapp  port 0/3/0 ! dial-peer voice 999011 pots  service mgcpapp  port 0/3/1 ! dial-peer voice 999012 pots  service mgcpapp  port 0/3/2 ! dial-peer voice 999013 pots  service mgcpapp  port 0/3/3 ! dial-peer voice 3 voip  tone ringback alert-no-PI  destination-pattern 3...$  session target ipv4:22.74.252.1  voice-class codec 1    no vad ! dial-peer voice 5 voip  tone ringback alert-no-PI  translation-profile outgoing 7to4  destination-pattern 1...$  session target ipv4:22.74.251.2  incoming called-number .  voice-class codec 1    no vad ! dial-peer voice 6 voip  tone ringback alert-no-PI  translation-profile outgoing 7to4  preference 1  destination-pattern 1...$  session target ipv4:22.74.252.1  incoming called-number .  voice-class codec 1    no vad ! dial-peer voice 4 voip  tone ringback alert-no-PI  preference 1  destination-pattern 3...$  session target ipv4:22.74.251.2 ! dial-peer voice 1 voip  tone ringback alert-no-PI  shutdown  destination-pattern .T  session target ipv4:22.74.251.2  voice-class codec 1    dtmf-relay h245-alphanumeric  no vad ! dial-peer voice 2 voip  tone ringback alert-no-PI  preference 1  shutdown  destination-pattern .T  session target ipv4:22.74.252.1  dtmf-relay h245-alphanumeric  no vad ! dial-peer voice 7 voip  tone ringback alert-no-PI  shutdown  incoming called-number .  voice-class codec 1   ! dial-peer voice 8 pots  shutdown  destination-pattern 1...$  port 0/2/0:15  forward-digits all ! dial-peer voice 9 pots  preference 1  shutdown  destination-pattern 1...$  port 0/2/1:15  forward-digits all ! dial-peer voice 10 pots  preference 2  shutdown  destination-pattern 1...$  port 0/2/2:15  forward-digits all ! dial-peer voice 11 pots  destination-pattern 7T  port 0/2/0:15  forward-digits all ! dial-peer voice 12 pots  preference 1  destination-pattern 7T  port 0/2/1:15  forward-digits all ! dial-peer voice 13 pots  preference 2  destination-pattern 7T  port 0/2/2:15  forward-digits all ! dial-peer voice 14 voip  shutdown  destination-pattern 1616  session target ipv4:22.74.251.2  voice-class codec 1    no vad ! dial-peer voice 15 voip  shutdown ! dial-peer voice 100 pots  destination-pattern 0T  direct-inward-dial  port 0/0/2:15  forward-digits all ! dial-peer voice 101 pots  preference 1  destination-pattern 0T  direct-inward-dial  port 0/0/3:15  forward-digits all ! dial-peer voice 1643 pots  destination-pattern 1643$  port 0/2/0:15  forward-digits all ! dial-peer voice 9999 voip  tone ringback alert-no-PI  incoming called-number .  voice-class codec 1   ! dial-peer voice 555 pots  destination-pattern 5T  direct-inward-dial  port 0/2/2:15 ! ! gateway  timer receive-rtp 1200 ! ! ! gatekeeper  shutdown       Any Ideas Please ? ... 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Hello All, I am in the process of performing a P2V upgrade from CUCM 8.5 to CUCM 9.1. The same IP address and Hostname on the new cluster will be kept. Could you please advise on what are the right steps to do this operation, knowing that I have deployed CTL files on my phones using usb etokens. My cluster includes 1 PUB + 8 SUB distributed over WAN. Total phones is : 1800 phones Only the Publisher will be upgraded to virtual instance. All subscribers servers will be kept at mcs. Actually, I'm working on the Publisher to restore the cucm DB v8.5, do an upgrade to v9 and test all phones behavior before upgrade the whole cluster. Do i to take care about subscribers before upgrade, knowing that tftp role is on different servers not only the publisher ? What is the behaviour of phones when going to the new cluster ? What is needed to be done in maintenance mode and in production mode ? Thanks, Driss ... View more

Hi, I want your help to advise how to mitigate to voice vlan hopping attack. First Scenario : PC behind IP Phone : the PC will send 802.1q tag including VID of Voice VLAN. Then, the PC will get IP Address automatically from voice vlan subnet. Solution : this attack can be mitigated by dropping 802.1q trafic from PC port. It's done at CUCM level. Second Scenario : The attacker connects directly to port instead of IP Phone. When he send 802.1q tag including VVID, he will retrieve IP Address from voice vlan subnet. Solution : ???? Regards Driss ... View more

Hi, I want to mitigate to identity spoofing when someone uses softphone with the same MAC Address of hard phone. what's the simple security method to block this attack. Regards Driss ... View more