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We are having issues with our CP-7925G and CP-8821G wireless phones dropping calls and we have been asked by our networking group where the phones get their Wlan Driver and Wlan Firmware. I know the phones firmware is obtained via the TFTP server on...
We have received a request from a department to receive an email notification if an agent is in Not Ready for 15 minutes or longer. My initial thought is to do this through the script, however, if multiple calls come in, they would receive multiple ...
Has anyone found a successful 3rd party company to purchase CP-7925G wireless phones from? We have been using the new 8821's and have had continued problems with them dropping connection, draining the batteries, etc. We are working with Cisco to tr...
When I try to run a DNA on CUCM 11.5 I receive an error page. I've searched Cisco documentation and can't find the proper restart procedures.
When I look in the Control Center Feature page, it shows the following in service:
Cisco Dialed Number Anal...
When creating a new phone in CUCM 11.5, I would like the line setting for Forwarded Call Information Display on Device to automatically be set to Caller Name and Dialed Number. Does anyone know where this setting can be done so it will apply to any...
We finally got the 8821's working. It took several Firmware upgrades from TAC to resolve but they are now working properly. We had to use the following firmware version:
sip8821.11-0-3-69
Thanks,
Jeff
Kumar - We are working with Cisco TAC to try to resolve the issue with the 8821's. Unfortunately we are not sure how long our customers will allow us to wait before they have us remove and replace with something that does work. We have had no compl...
We add phones a variety of ways. I know I can do this by copy, super copy and BAT. But I can also do this by a default method when adding a phone manually....I just can't find it in the 11.5. Thanks for everyone's input. I'll open a TAC Case and ...
