One of my Service Desk Chief's are asking how Service Level is DEFINED. From the UCCX Administration...

Ryan, Thanks. It sounds as though CUBE is still required for SIP termination in a CUCM cluster and f...

On same note - would UCCX v10.0 also support 2048-bit encryption certificates?

will version 10.0 support SIP/SRTP connections to UCCX? this is a critical need for our DOD call cen...

OK - i think i understand what you are trying to do. You allow your agents to sit in any available c...

Hi - I might have a solution for youwe use "hot seating" in our organization.The default "phone" pro...

FYSAOur organization upgraded to 8.5.1 SU4 on the 21st (last week) wit no issues.Couple of point:1) ...

thanks for the responses. I am looking at UPLINX software for their reporting solution.George Y

I am the Program Manager for our Cisco Unified Comm systems. We are operating CUCM 8.6 and UCCX 8.5 ...