George Yarchak
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Member since ‎02-14-2013
‎10-09-2017

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  • 9 Posts
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  • 10 Helpful votes Given
  • 5 Helpful votes Received
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                   One of my Service Desk Chief's are asking how Service Level is DEFINED. From the UCCX Administration Guide it states that Service Level is "the target maximum number of seconds a call is queued before it is connected to an agent". ...
             I am the Program Manager for our Cisco Unified Comm systems. We are operating CUCM 8.6 and UCCX 8.5 in an enterprise cluster over WAN. I have administrators at several sites, so looking over their should is not an option when they go in ...
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Member Since ‎02-14-2013 02:31 PM
Date Last Visited ‎10-09-2017 12:38 PM
Posts 9
Total Helpful Votes Received 5
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