I know it's waaaaaay end of life, but we still use several hundred instances of Cisco IP Communicator 8.6 in our Windows 10 environment.  Windows 11 is starting to make its way across our environment and we're thinking this may be the end of the line...

Hi... Trying to find a way for the User System Transfer function in Unity to mask the caller ID of the caller's ID with something else.   Our field techs call customers from their cell phones through an existing Avaya phone system that we will be ret...

Have a correctional facility customer who wants phones in certain parts of the jail that when they are left off-hook for 15 seconds to auto-dial their jail control center to a dedicated DN for off-hook auto-dials (i.e., officer takes phone off hook w...

Customer with CUCM 10.5.2 trying to integrate with a NICE recording solution.  Everything configured per NICE documentation and rechecked that several times with the NICE vendor.  However, if calling to/from the PSTN or legacy Nortel PBX to a Cisco 7...

Customer is asking for a way for his users to access their phone's personal directories without having to enter a UserID and PIN#. Customer is on CUCM 10.0.1.1 using 78xx phones (sip78xx.10-1-1es5).Tried some of the methods posted for previous versio...