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Doing due diligence for a customer request. Customer is on UCCX 12.5 SU2 and CUCM 12.5 SU7a. The script is utilizing Call Consult Transfer to send a call to a non-agent phone or hunt pilot. As we all already know, the consult transfer presents the...
Working on a UCCX 12.5 Workflow for a custom API. IN finesse Administration, I have created the Workflow and Workflow Action. The goal here is to pull some date from the customer's database and populate that data in the agent's Finesse when the call...
The issue we are having with Jabber for iPhone 9.6 is a difference in how easy/difficult answering a Jabber call is.On an iPhone running IOS 6.1.3, a Jabber call comes in, the user does the following:1. Swipes to Unlock 2. Enter Passcode 3. Press Ans...
Need a little help in getting a document to write and upload correctly. Where the attached script works fine in UCCX 7, it does not work properly in UCCX 8. Basically, I understand UCCX 7 goes from a Windows version to Linux and the directory right...
I just had the same JAR file copied to both UCCX servers via root access. The engineer mentioned that a formal fix is being published next Wednesday (12/10/2025).
David: Thanks for the response, and Denise is correct in what I am looking for. I did get this working using the Screen Pop, but I really want to understand the REST step so I can do this within the script. I agree this would be much cleaner! I ne...
This looks very interesting. What happens with our scripts once we upload them to your site? Are they available to you or do they remain protected? Thanks!
So I am looking at the Screen Pop gadget you provided as a solution. To me, it seems to do the same thing I can accomplish in the Workflow configuration when I choose Screen Pop. In both cases, we would get a new new window with the data. Forgive ...
