Doing due diligence for a customer request.  Customer is on UCCX 12.5 SU2 and CUCM 12.5 SU7a.  The script is utilizing Call Consult Transfer to send a call to a non-agent phone or hunt pilot.  As we all already know, the consult transfer presents the...

Working on a UCCX 12.5 Workflow for a custom API.  IN finesse Administration, I have created the Workflow and Workflow Action. The goal here is to pull some date from the customer's database and populate that data in the agent's Finesse when the call...

The issue we are having with Jabber for iPhone 9.6 is a difference in how easy/difficult answering a Jabber call is.On an iPhone running IOS 6.1.3, a Jabber call comes in, the user does the following:1. Swipes to Unlock 2. Enter Passcode 3. Press Ans...

With UCCX 8.5 and Enhanced User licensing, is there a way to create a Task to copy the ANI so an agent can paste the number into another application?                  

Need a little help in getting a document to write and upload correctly.  Where the attached script works fine in UCCX 7, it does not work properly in UCCX 8.  Basically, I understand UCCX 7 goes from a Windows version to Linux and the directory right...