You actually configure Megacom at the route pattern. It is fairly intuitive mostly dropdowns. ... View more

It sounds like you are trying to do something that is neither supported or necessary. The Assistant does not need to log into the IPMA service. The Assitant should use their console to control their portion of the IPMA application. ... View more

This is no longer true as of CM 3.3.3 http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/rel_note/333cmrn.htm#1531526 ... View more

The only way to do that would be to take the channels out of service. From CM service parameters, use the ChangeBChannelMaintenanceStatus1 parameter to take the B Channels out of service. Click on the service parameter link to get the syntax for this parameters. ... View more

Jeff, OK, the "fast busy" you describe as hearing is reorder. It sounds as if you are wanting to hear the telco intercept "Were sorry you call cannot be completed as dialed..." Odds are the telco is sending you a Progress Indicator letting CM know the number is not avaialble. Look at the traces/debugs to first determine that you are making it off the IP network, then if you are look at the disconect cause code for further info about the call. You may also find this of interest: No Busy Tone or Announcement Message Received when Placing VoIP Outbound Calls http://www.cisco.com/en/US/partner/tech/tk652/tk653/technologies_tech_note09186a0080111b58.shtml#voipout ... View more

Robert, The 7910 does support call Pickup as the template is configuarble as descibed here. http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_tech_note09186a00800945d7.shtml The 7905 however, does not have that functionality. If you look at the 7905 Template, it is not configurable. In regards, to analog phones, you CAN added them to a call pick up group, but the phones themselves can not use the feature. For instance, the analog phone can be part of the pickup group. When it gets a call, you can use an IP phone to pickup the ringing call. ... View more

Endre, I would imagine that IPMA would behave Unperdictable if you have it configured as you described. Presently IPMA only supports 6 DN's on the CTI route point. See CSCea63881 I would recomend using wildcards and expressions if possible to get rid of the extra two line appearances. robert ... View more

Call Pickup is not one of the supported features for that phone. http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_data_sheet09186a00800c835a.html Features available are: Single Line/Directory Number (DN) Calling name and number display Call Waiting Call Forward Call Transfer Three-way calling (conference) On-hook dialing, Pre-Dialing, and Off-hook dialing Redial Call hold Call monitor (speaker-only, no microphone) "Messages" soft key allows access to voice mail messages Four Speed dials configurable at the Call Manager If you need call pickup or group call pickup in a low end phone i would recommend the 7910. ... View more

With CM 3.3 there is a feature called IPMA IP Manager Assitant. IPMA provides further softkeys, among them is Transfer to VM key. for further info http://www.cisco.com/en/US/products/sw/voicesw/ps5015/products_user_guide_chapter09186a008012b4a5.html ... View more

If you are having issues with your HUnt groups, I would fist advise that you ensure you are using Attendant console as opposed to the older Web Attendant. Also ensure that you are follwing the guidelines for supported huntgroup configuration. http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_data_sheet09186a0080092459.html specifically: Scalability Thirty-two hunt groups (pilot numbers) per Cisco CallManager cluster Sixteen hunt group members per hunt group Two hunting algorithms: Longest Idle and First Available As many call loops per attendant console as lines are configured on the controlled IP phone device—Any loop may be assignable as a hunt group member Ninety-six Cisco CallManager attendant consoles per cluster Maximum of 16 x 32 = 512 simultaneous calls on as many as 96 configured attendant consoles ... View more

Tahir, OK, here is a quick list of some of the items you will most likely want to have. CallManager servers MCS or ICS Switches to support the phones, 3524 with Inline power make life simple. H323 or MGCP IOS gateways to connect to the PSTN. The phones of course, 7960/7940's are the most functional There really are many more question that recomendations at this point. Do you need voicemail, Unified messaging? What other infrastructure currently exists that can be used? Cat 6K for example. I would initially point you to the IP Telephony design Guide http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/iptlink.htm and suggest you contact your Cisco Sales rep for further assitance in deploying your network. ... View more

There is a InsertPhoneButtons.BAT file that can be run to correct the missing template. Contact tac for a copy of the .bat file should you need it. robert ... View more

Jim, I am thinking that if the FXS port were in an MGCP gateway, you can assign that endpoint to a call pickup group. Then when it rolls to the overhead pager and beeps, you can then use pickup to accept the call. best of luck robert ... View more

This is commonly seen when the number being passed to the telco is not an ISDN National Number, or the number is not a 10 digit number. Use the ISDN Q.931 translator that comes with CM to validate the numbering plan type and translate the digits at the gateway if neccesarry to send 10 digits to the PSTN. ... View more