Member since ‎05-23-2007

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  • 21 Posts
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  • 17 Helpful votes Received
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One of our customers wants to know if the following scenario is possible: UCCX agent calls a customer. Later, this customer calls back to the company and enters uccx. In the script I would like to determine first if this customer has been in touch wi...
Hi,Can anyone point me into the right direction? I need to recreate the CAD Agent Call Log report for usage as a cuic report. Customer is using UCCE. I would like to have the report in cuic and present it to the agents with the CUICsamplegadget.Thank...
Hi,Can anyone help me out with a report definition on UCCE that does not only give the different agent states and durations, but also when the state change has occurred ? something like:Name, date, State, State starttime, state endtime, stateduration...
Hi all,For a few of our customers we need to report on a large group of agents that are multi skilled. For instance, a monthly report on all agents and on all skills. The result should be one line per agent per skillgroup per day.Trying different way...
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Member Since ‎05-23-2007 12:11 AM
Date Last Visited ‎02-07-2021 09:49 PM
Posts 21
Total Helpful Votes Received 17