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sarbarnes
‎03-26-2019
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Member since ‎12-12-2012
89
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Solutions

Abandoned calls - Seen in the SG Ans/Aband report but not in the SG His report

Created by in Contact Center
02-19-2016
02-19-2016
I am working with a customer who reports on Abandoned call level in detail. In Simplistic terms, whe...

Re: Database Error showing 537 message Invalid length parameter passed to the LEFT or SUBSTRING

Created by in Contact Center
02-02-2016
02-02-2016
Thanks Jameson, I will be able to get on the customers system tomorrow so will look to try what you ...

Calls Handled & % Talk time as part of a Reason code report

Created by in Contact Center
02-01-2016
02-01-2016
Team, I have taken a standard Reason code report, which I show as columns of the time for each reaso...

Database Error showing 537 message Invalid length parameter passed to the LEFT or SUBSTRING

Created by in Contact Center
01-27-2016
01-27-2016
I have created a report which I have just imported into a customer site This is the Substring i have...

Re: Splitting data into different columns that is shown as a string in 1 Call Variable field

Created by in Contact Center
10-28-2015
10-28-2015
Thanks Jack, I have taken a brief look at this and it echos what has been written by Jameson, now I ...

Re: Splitting data into different columns that is shown as a string in 1 Call Variable field

Created by in Contact Center
10-28-2015
10-28-2015
Thanks as always Jameson, that gives me something to think about and play around with

Splitting data into different columns that is shown as a string in 1 Call Variable field

Created by in Contact Center
10-27-2015
10-27-2015
I wonder if anyone can help, I have been asked to provide a report that takes multiple pieces of dat...

Re: Creation of Repeat Incoming Caller report

Created by in Contact Center
07-13-2015
07-13-2015
Jameson, Forget the Agent part, I have removed that from the query, the key thing is that they can r...

Re: Creation of Repeat Incoming Caller report

Created by in Contact Center
07-13-2015
07-13-2015
James, I get data from that AB query and you can run it by date, however you do not have a datetime ...

Re: Creation of Repeat Incoming Caller report

Created by in Contact Center
07-13-2015
07-13-2015
Guys, I have taken out the agent information as the customer only wants the report run at either Cal...

Re: Creation of Repeat Incoming Caller report

Created by in Contact Center
07-13-2015
07-13-2015
Hi Gerry, I Will try it against the DB direct, I have actually run it by Call Type as opposed to Age...

Creation of Repeat Incoming Caller report

Created by in Contact Center
07-13-2015
07-13-2015
I have created a report based on ANI for a customer who wants to understand whether a customer has c...

Collections - Supervisor able to see own collection, plus agents from other collections!

Created by in Contact Center
06-15-2015
06-15-2015
I have customer who has CUIC deployed for 5 different countries, all of which have their own collect...

Hi Aaron, thanks for your

Created by in Contact Center
02-05-2015
02-05-2015
Hi Aaron, thanks for your reply, I forgot about UCCX reports, until I was training on it today, howe...

Jameson, I was very near, I

Created by in Contact Center
02-05-2015
02-05-2015
Jameson, I was very near, I did exactly what you have written using DATEADD, however what I was seei...
Public Statistics
Date Registered ‎12-12-2012 08:08 AM
Date Last Visited ‎03-26-2019 05:01 PM
Total Messages Posted 89
Total Helpful Votes Received 8
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