cisco 7911 configuring ip - Registration Rejected

[Patricio Vega de la Llosa]

Hello everyone,

I'm having an issue with a cisco 7911 ip phone. It´s showing the "Configuring IP" error message. If I take a look on the CUCM (10) under Device/Phone/Status: "Rejected".

This is an IP phone of a branch of a bank. The thing is that all the other 7911s are registering without any problems. This is only happening to this 7911.

We did a hard-reset to the ip phone but with no success. I can still see "Rejected" under Status.

Could anybody give me a hand with this issue.

Regards,

Patricio

[Manish Gogna · Accepted solution]

Hi Patricio,

A few things to check / try:

1. Delete any unassigned DN's using Route plan report

2. Try adding the IP phone manually in cucm , assign ip address manually

3. Check if you have sufficient licenses

Manish

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[Patricio Vega de la Llosa]

Hi Manish,

Number 1 worked fine. Many thanks for your help!

Regards,

Patricio

[Manish Gogna]

Good to know that, thanks for updating the post.

Manish