Cisco has released the Business Edition 4000. They say configuration and setup is all done online (in the cloud) and that it's super simple. Is there a way to integrate with the BE 4000? Is it still running CUCM under the covers? If so, can we still ...

We are using JTAPI to monitor call center agents and UCCX CTI Port terminals (media terminals). We have been able to get all of the data we need to provide realtime analytics of our agents, and we also know how many calls are currently connected to U...