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Cisco has released the Business Edition 4000. They say configuration and setup is all done online (in the cloud) and that it's super simple. Is there a way to integrate with the BE 4000? Is it still running CUCM under the covers? If so, can we still ...
We are using JTAPI to monitor call center agents and UCCX CTI Port terminals (media terminals). We have been able to get all of the data we need to provide realtime analytics of our agents, and we also know how many calls are currently connected to U...
I'm having the same problem on the Collaboration 11 lab, except that the 10.10.20.100 DNS server is not available.I can't ping it when connected to the VPN, and when I log into one of the CUCM servers (10.10.20.1 for example), the home page displays ...
This is the query I use to get the hunt groups from my system:select d.name, n.dnorpattern, r.fklinegroup, a.moniker from numplan n inner join typepatternusage t on t.enum = n.tkpatternusage inner join devicenumplanmap m on n.pkid = m.fknumplan in...
Thanks dlender,That's basically the conclusion I came to. It's just frustrating because I'm spending time building in a complex layer of software that just receives events from JTAPI and tries to order them the best it can based on what events "shoul...
If I understand correctly, the poor ordering of events is introduced on the CTI server, not in the JTAPI client code; is that correct?I've also done testing where I run multiple instances of the JTAPI test tool on the same machine, connected to the s...
