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- About Helmi Muzammil
11-05-2018
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Member since
10-30-2011
121
Posts
5
Helpful
0
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Re: FlexConnect policy ACL assignment d...
in Wireless and Mobility
02-23-2018
03:17 AM
02-23-2018
03:17 AM
Hi Peri_Admin have you resolved this issue? I am facing the same issue.
Thanks.
... View more
02-22-2018
06:40 AM
Hi All,
We are facing an issue in our CCX system, all of agents suddenly not ready. I have collected the log, but i am doubt to make a conclusion.
from the CCX engine log :
16339717: Feb 22 13:35:07.823 WIT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD Tell_Sell_CSQ: 16339718: Feb 22 13:35:07.823 WIT %MIVR-SS_RM-7-UNK:Processing msg: DeviceOutOfServiceMsg (Rsrc:IDWARDANIVI,Reason:CALLMANAGER_FAILURE) 16339719: Feb 22 13:35:07.823 WIT %MIVR-SS_RM-7-UNK:Rsrc: IDWARDANIVI New State:UNAVAILABLE Old State:AVAILABLE Reason code:32757 16339720: Feb 22 13:35:07.824 WIT %MIVR-SS_RM-7-UNK:Posting msg SYSTEM_EVENT Socket:Socket: null monitoredDeviceDN:nullpgStatus = 1024icmCentralControllerTime = Thu Feb 22 13:35:07 WIT 2018systemEventID = 10systemEventArg1 = 0systemEventArg2 = 0systemEventArg3 = 0eventDeviceType = 76text =eventDeviceID = 8389 in CTI Server's message queue
from the JTAPI log :
6244709: Feb 22 13:35:07.821 WIT %JTAPI-JTAPIIMPL-7-UNK:(P2-ccxrmcm) Terminal "SEP001A6DCF8CAD" out of service 6244710: Feb 22 13:35:07.821 WIT %JTAPI-JTAPI-7-UNK:(P2-ccxrmcm) [SEP001A6DCF8CAD] CiscoTermOutOfServiceEv [#892959] Cause:1001 CallCtlCause:0 CiscoCause:0 FeatReason:12 6244711: Feb 22 13:35:07.821 WIT %JTAPI-JTAPIIMPL-7-UNK:[com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@17d02c3]ObserverProxy.queueEvents: queuing asynchronously 6244712: Feb 22 13:35:07.821 WIT %JTAPI-CTIIMPL-7-UNK:(P2-167.103.48.65) EventThread handling event com.cisco.cti.protocol.DeviceUnregisteredEvent[295159] 6244713: Feb 22 13:35:07.821 WIT %JTAPI-PROTOCOL-7-UNK:(P2-167.103.48.65) Received DeviceUnregisteredEvent 6244714: Feb 22 13:35:07.821 WIT %JTAPI-CTIIMPL-7-UNK:(P2-167.103.48.65) EventThread handling event com.cisco.cti.protocol.LineOutOfServiceEvent[295160] 6244715: Feb 22 13:35:07.821 WIT %JTAPI-CTI-7-UNK:(P2-ccxrmcm){Line:SEP001A6DCF8CAD:8389:PT_INTERNAL:(2,2686)} LineOutOfServiceEvent 6244716: Feb 22 13:35:07.821 WIT %JTAPI-JTAPI-7-UNK:(P2-ccxrmcm){Line:SEP001A6DCF8CAD:8389:PT_INTERNAL:(2,2686)} open() Added Line into Vector size = 0 6244717: Feb 22 13:35:07.821 WIT %JTAPI-JTAPIIMPL-7-UNK:Address [SEP001A6DCF8CAD:8389:PT_INTERNAL:(2,2686)] out of service 6244718: Feb 22 13:35:07.821 WIT %JTAPI-JTAPI-7-UNK:(P2-ccxrmcm) [8389:PT_INTERNAL] CiscoAddrOutOfServiceEv [#892960] Cause:1001 CallCtlCause:0 CiscoCause:0 FeatReason:12 6244719: Feb 22 13:35:07.821 WIT %JTAPI-JTAPIIMPL-7-UNK:[com.cisco.wf.subsystems.rmcm.jtapi.RIMgrAddressCallObserver@17d02c3]ObserverProxy.queueEvents: queuing asynchronously 6244720: Feb 22 13:35:07.821 WIT %JTAPI-CTIIMPL-7-UNK:(P2-167.103.48.65) EventThread handling event com.cisco.cti.protocol.DeviceOutOfServiceEvent[295161]
Is the problem related to Call Manager due to the Phone is not registered?
Thanks
... View more
Labels:
Created by
Helmi Muzammil
in Networking Documents
in Networking Documents
02-08-2018
11:46 PM
02-08-2018
11:46 PM
Hi Michael,
Thank you for your great document. I am doing a Proof of Concept SDA and find the same issue.
Out of topic, Do you have any suggestion / advice to implementing Wireless IPS with WLC and AP joined the Fabric?
... View more
Created by
Helmi Muzammil
in Contact Center
in Contact Center
10-31-2017
10:58 AM
10-31-2017
10:58 AM
Hi Vinod,
Why there is no data in UCCX DB? before October 28th everything was working well?
Is it impacted to the UCCX DB if i query the SQL directly from the CLI?
Becaise The last change we have done is directly query on CLI in October 27th.
Many Thanks
... View more
Created by
Helmi Muzammil
in Contact Center
in Contact Center
10-31-2017
10:09 AM
10-31-2017
10:09 AM
Hi Vinod,
I have tried to run the Store Procedure directly from the CLI and got the report in October 27th
admin:run uccx sql db_cra call sp_agent_log_activity('2017-10-27 07:00:00','2017-10-27 08:00:00','0','NULL',null,null,null) AGENT_NAME AGENT_LOGIN_ID AGENT_EXTENSION OP1 LOGIN_TIME OP2 LOGOUT_TIME LOGOUT_REASON_CODE LOGON_DURATION LATESTSYNCHEDTIME ---------------------------------------------------------------------------------------------------------------------------- ------- ------- null null null null null null -8888 2017-10-18 10:06:57.0 Indra Daud iddaudin 8310 < null null 2017-10-27 07:47:08.447 32765 null 2017-10-18 10:06:57.0 Indriani ZZ IDINDRIANZZ 8392 < null null 2017-10-27 07:00:47.855 8 null 2017-10-18 10:06:57.0 Jemmy Andriansyah idandrianje 8329 < null null 2017-10-27 07:21:37.829 32765 null 2017-10-18 10:06:57.0 Jemmy Andriansyah idandrianje 8329 null 2017-10-27 07:34:33.431 null 2017-10-27 07:54:44.637 32765 1211 2017-10-18 10:06:57.0 Jemmy Andriansyah idandrianje 8329 null 2017-10-27 07:58:02.995 > null null null 2017-10-18 10:06:57.0 Jonferianson Simanjorang IDSIMANJO 8433 < null null 2017-10-27 07:36:02.414 0 null 2017-10-18 10:06:57.0 Jonferianson Simanjorang IDSIMANJO 8433 null 2017-10-27 07:36:13.834 > null null null 2017-10-18 10:06:57.0 Maiyori Tama IDTAMAMA 8696 < null null 2017-10-27 07:36:08.146 32765 null 2017-10-18 10:06:57.0 Maiyori Tama IDTAMAMA 8696 null 2017-10-27 07:37:54.794 > null null null 2017-10-18 10:06:57.0 Muhammad Fajrul Muharrom idmuharromu 8636 < null null 2017-10-27 07:39:38.281 32765 null 2017-10-18 10:06:57.0 Muhammad Fajrul Muharrom idmuharromu 8636 null 2017-10-27 07:40:10.904 > null null null 2017-10-18 10:06:57.0 Retno Astuti IDASTUTIRE1 8328 null 2017-10-27 07:11:09.163 > null null null 2017-10-18 10:06:57.0 Siti Fatimah IDFATIMAHSI 8360 < null null 2017-10-27 07:25:15.428 8 null 2017-10-18 10:06:57.0 Siti Fatimah IDFATIMAHSI 8360 null 2017-10-27 07:32:34.236 null 2017-10-27 07:52:52.864 8 1218 2017-10-18 10:06:57.0 Syarif Hidayat idhidayatsy 8607 null 2017-10-27 07:11:35.336 > null null null 2017-10-18 10:06:57.0 Teddy Supriady idcotedd 8620 < null null 2017-10-27 07:38:38.219 32765 null 2017-10-18 10:06:57.0 Tria Maryanah idmaryanatr 8336 null 2017-10-27 07:42:04.008 > null null null 2017-10-18 10:06:57.0 arifudin Arifudin IDARIFUDI 8572 < null null 2017-10-27 07:45:38.415 32765 null 2017-10-18 10:06:57.0 arifudin Arifudin IDARIFUDI 8572 null 2017-10-27 07:57:36.237 > null null null 2017-10-18 10:06:57.0 retno Astuti IDASTUTIRE 8347 < null null 2017-10-27 07:00:47.35 8 null 2017-10-18 10:06:57.0 zz Indriani IDINDRIANZZ2 8394 null 2017-10-27 07:02:13.652 > null null null 2017-10-18 10:06:57.0
if i tried more than october 27
admin:run uccx sql db_cra call sp_agent_log_activity('2017-10-28 07:00:00','2017-10-28 08:00:00','0','NULL',null,null,null) AGENT_NAME AGENT_LOGIN_ID AGENT_EXTENSION OP1 LOGIN_TIME OP2 LOGOUT_TIME LOGOUT_REASON_CODE LOGON_DURATION LATESTSYNCHEDTIME ---------------------------------------------------------------------------------------------------------------------------- No records found Command successful.
Thanks
... View more
Created by
Helmi Muzammil
in Contact Center
in Contact Center
10-31-2017
09:57 AM
10-31-2017
09:57 AM
Hi Vinoy,
Thank you for your suggestion.
I have tried it and resulting the same message "No record found".
Thanks,
... View more
Created by
Helmi Muzammil
in Contact Center
in Contact Center
10-31-2017
04:17 AM
10-31-2017
04:17 AM
Hi All,
We Have UCCX 8.5 HA. I have a problem when generate any agent report Oct 28-31 ( Agent Summary, Agent Detail, Login Logout ) from Historical Report.
Error : There were no report data view in the date range selected. Please select a different date range by changing the start date/time or the end date/time and try again.
I also try to direct query from CLI by using this command :
run uccx sql db_cra call sp_agent_log_activity('2017-10-29 07:00:00','2017-10-29 21:00:00','0','NULL',null,null,null)
and reply with : No records found
What should i check?
Appreciate for your help.
... View more
Labels:
Created by
Helmi Muzammil
in IP Telephony and Phones
in IP Telephony and Phones
01-17-2017
04:34 AM
01-17-2017
04:34 AM
Hello, We have Unified CM 9.1 integrated with Unity Connection 9.1 using SCCP. The issue is that when receive a call from outside through a SIP, CUC AA is invoked and after entering an internal extension it tried to connect to it but call intermittently success and fails.On the fail called ip phone extension I can see that call was attempting to ring and disconnect immediately. The call flow is as follow: SIP ITSP-->CUBE-->Unified CM CTI RP-->CUC --> CUCM-->IP Phone On unity connection I have added codec g711alaw on advertised codec as it is used mainly from ISP, Also I have added "allow transfer to external number" check box under greeting for CUC.All call search space are correctly configured and have access to CUC and IP Phones.Also, early offered is enforced on the CUBE and using SIP trunk between CUCM and CUBE with sip profile Best Effort . I have attached a debug ccsip message contain 2 calls and it shows :
18:49:18 - 18:49:35 : The call was successfull
18:49:40 - 18:49:50 : The call was fail and I'm receiving isdn cause code 47 which means resources are not available or the original destination is unavailable and to invoke redirection to a new destination. Appreciate your help.
... View more
Labels:
Created by
Helmi Muzammil
in Application Centric Infrastructure
in Application Centric Infrastructure
12-13-2016
02:42 AM
12-13-2016
02:42 AM
Hi All,
One of 3 our ACI controller status become unavailable. What should i do next?
Thanks
... View more
Labels:
03-07-2016
12:16 AM
Hi All,
Can I SPAN the EPGs (everywhere) to a directly port attached in the specific leaf?
i have 2 spines and 20 (1-20) leafs with almost 50 EPGs. and i want to SPAN 50 EPGs around the 20 leafs to a specific port in the leaf 15 ( monitoring server that is directly connected to leaf 15 )
Thanks,
Helmi
... View more
Labels:
Created by
Helmi Muzammil
in IP Telephony and Phones
in IP Telephony and Phones
11-19-2015
02:05 AM
11-19-2015
02:05 AM
Hi Manish,
Thank you.
Helmi
... View more
11-19-2015
01:13 AM
Hi Vivek,
Do you have an officially document which say that?
Thanks
... View more
11-16-2015
12:58 AM
Hi Denis,
Cisco IP Phone hit the same route pattern and works.
Yes offcourse. its have media resource.
Any advice?
Thanks
... View more
11-15-2015
08:04 PM
Hi Dennis,
I've done that, but when my pabx phone dial the PSTN number, there is no FAC input prompt only busy prompt.
Thanks
... View more
Created by
Helmi Muzammil
in IP Telephony and Phones
in IP Telephony and Phones
11-15-2015
07:31 PM
11-15-2015
07:31 PM
Hi All,
I have Cisco MGCP gateway that is connected to PABX using ISDN E1 Trunk. all the PSTN call from PABX through the Call Manager. all of users should use FAC when call to PSTN.
H.323 PSTN Gateway ----- Call Manager ----- MGCP Gateway ---- E1 Trunk ---- PABX
Can i force the PABX phone to use FAC cisco when call to PSTN?
Thanks
... View more
Labels:
Created by
Helmi Muzammil
in Wireless and Mobility
02-23-2018
02-23-2018
Hi Peri_Admin have you resolved this issue? I am facing the same issue.
Thanks.
02-22-2018
Hi All, We are facing an issue in our CCX system, all of agents suddenly
not ready. I have collected...
02-08-2018
Hi Michael, Thank you for your great document. I am doing a Proof of
Concept SDA and find the same i...
10-31-2017
Hi Vinod, Why there is no data in UCCX DB? before October 28th
everything was working well? Is it im...
10-31-2017
Hi Vinod, I have tried to run the Store Procedure directly from the CLI
and got the report in Octobe...
10-31-2017
Hi Vinoy, Thank you for your suggestion. I have tried it and resulting
the same message "No record f...
10-31-2017
Hi All, We Have UCCX 8.5 HA. I have a problem when generate any agent
report Oct 28-31 ( Agent Summa...
Created by
Helmi Muzammil
in IP Telephony and Phones
01-17-2017
01-17-2017
Hello, We have Unified CM 9.1 integrated with Unity Connection 9.1 using
SCCP. The issue is that whe...
Created by
Helmi Muzammil
in Application Centric Infrastructure
12-13-2016
12-13-2016
Hi All, One of 3 our ACI controller status become unavailable. What
should i do next? Thanks
03-07-2016
Hi All, Can I SPAN the EPGs (everywhere) to a directly port attached in
the specific leaf? i have 2 ...
11-16-2015
Hi Denis, Cisco IP Phone hit the same route pattern and works. Yes
offcourse. its have media resourc...
11-15-2015
Hi Dennis, I've done that, but when my pabx phone dial the PSTN number,
there is no FAC input prompt...
Public Statistics
| Date Registered | 10-30-2011 10:41 PM |
| Date Last Visited | 11-05-2018 08:56 PM |
| Total Messages Posted | 121 |
| Total Helpful Votes Received | 5 |
Helpful Votes Given To
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