Hi, I have a customer with cluster of UCCX version 10.6.1. I have a script with select resource step and after queue the call these are the options:(Screenshot attached) 1. Handeled 2. The customer abandoned the call 3. After 20 minutes we disconnect...

Hi, I have a  cluster (2 nodes - Non secure) of CUCM version 10.5.2 and the Callmanager and CAPF certificate are expired. The expired certificates are self signed. Which procedure I need to take in order to regenerate the certificates? Thanks, Liran...

We are facing a problem with ringback tone not being played when performing blind transfer. PSTN -- PRI --CISCO router -- sip trunk to cucm -- CUCM -- sip phone  customer call from the PSTN and the call is being answered at the ip phone ,press trasn...

Hi,We have CUCM cluster version 9.1.1.21017-2 and we are using two models of phones : SCCP 6945 & SIP 8961.When one of the users with 6945 model try to call to an external destination and the destination is busy or dont answer and then try to press t...

Hi,I have presence cluster on version 9.1.1.10000-8. The cluster is integrated with CUCM cluster (5 servers) on version 9.1.1.21017-2 and with Exchange 2010.At first everything worked fine but suddenly the calendar intgration stopped work.On the jabb...