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Delay of 2 seconds before playing the wav files - UCCX 11.6

Hello,

 

I create a script that allows dial by extension. I have a problem that I live for the first time. I have done it many times but have never encountered this problem.

 

Call Redirect attempts to transfer the call to an extension and if the extension does not exist, I play an error message (play prompt).

 

The problem I encounter is that I do not hear the first 2 seconds of the message. I tried several "work around" to solve this mysterious problem and nothing has worked so far.

 

Does anyone have a solution to offer me?

 

Thanks,

1 Accepted Solution

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee
What if you modify your play prompt to be: DP[2000] + P[yourprompt.wav]

View solution in original post

2 Replies 2

Anthony Holloway
Cisco Employee
Cisco Employee
What if you modify your play prompt to be: DP[2000] + P[yourprompt.wav]

Thank you very much.