Hi Cisco Expert,   Blessed day! Kindly help us on our issue where we encountered on  Cisco Unified CM Configuration - Service Provider Configuration/AXL. Cisco Unified CM Authentication Failed because of CCMAXL Exception.   We have checked that app user credential we have input was correct. And also verified that it was compatible with CUCM 12.0 in this link. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_1.html   Hope you can help us on this.   Thank you and regards, Ralph ... View more

Hi Cisco,   Blessed day! Please help us to fixed this error. We have already upgraded our CME (3945) to version 15.4(3)M9 but still getting an error of this:   002146: Jun 3 09:37:21.731: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID 215 GUID=79C192C6660511E88012CCEF48818A00 002148: Jun 3 09:37:31.847: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID 223 GUID=8381EA97660511E88213F0470E572763 002149: Jun 3 09:37:39.623: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID 224 GUID=84760D9E660511E88013CCEF48818A00   Hope for your kind assistance please. Thank you.   Regards, Ralph ... View more

Hi Cisco,   Blessed day! May we know what is the cause of high % VM usage of our CUCM Pub? Please see logs below:   Thank you. Regards, Ralph   ... View more

Hi Cisco Expertise,   Blessed day! May we ask for your help to convert my dat file to wav? Or is there any app can you recommend to me please?   Thank you.   Best Regards, Ralph     ... View more

Hi Cisco Expert,   Blessed day! May we ask for your assistance on issue we have encountered on Jabber login? Jabber received an error of "Certificate Not Valid".    We have deployed CUCM and IM&P version 12 and Jabber client ver. 11.9.3.   Hope for your kind assistance.   Thank you.   Regards, Ralph ... View more

Hi, Blessed day! May we ask for your help on our issue where our IP phone 7811 - pickup and other softkey buttons were gone. The softkey used by the phone was created only. This is working for a long time (5 months).  Is this a bug issue? Phone is running on the latest firmware version 11.7(1). Thanks and regards, Ralph ... View more

Hi, Blessed day! May I know how to disable the strong password policy on CIMC password settings? We have purchased new UCS and we are trying to set the IP address of CIMC but you need to change the current password. Even we used password contains with letters, alphanumeric and period, still it said the password is "weak". Hopefully you can help on this. Thanks and regards, Ralph ... View more