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Jabber MRA not working with Internal Server error.

Hi Cisco Expert,

 

Blessed day!

Asking for your kind assistance, as we have encountered Jabber Login via MRA/External is not working. We have encountered, Internal Server error. Upon checking their public IP address is already down/changed with other Public IP address. Upon checking from Cisco CSA tool, the MRA status is good.

 

I've already changed also the NAT IP for new public IP address. Attached Jabber logs for further investigation also.

 

Thanks and regards,

 

RALPH 

2 ACCEPTED SOLUTIONS

Accepted Solutions

Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

Recreate the issues Take logs from both E and C and use it on CSA tool. it gives you more information.

 

Refer the link for downloading the logs from expressway E and C

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/213360-collect-expressway-vcs-diagnostic-log-fo.html

 

 

 

 

 

 



Response Signature


View solution in original post

DeepakVerma
Beginner
Beginner

As per the logs you are getting OnLoginError: LERR_INTERNAL_SERVER_ERROR <31> error.  Please fetch below logs as well from IM&P . It may help you to get more insight on this issue.

 

- Cisco XCP Router

- Cisco XCP Authentication Manager

- XCP Connection manager

- Client profile agent service logs

 

Might help 

https://community.cisco.com/t5/unified-communications/quot-cannot-conenct-to-server-internal-server-error-quot-cisco/td-p/4129144
https://community.cisco.com/t5/collaboration-applications/jabber-mra-quot-cannot-communicate-with-the-server-quot-error/td-p/2753984

 

 

 

View solution in original post

9 REPLIES 9

Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

Recreate the issues Take logs from both E and C and use it on CSA tool. it gives you more information.

 

Refer the link for downloading the logs from expressway E and C

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/213360-collect-expressway-vcs-diagnostic-log-fo.html

 

 

 

 

 

 



Response Signature


Hi Nithin,

 

Blessed day!

I will try this. 

 

Thanks,

 

Ralph