Almost, the way I did it was:   change all the CSF devices to the new DN using the BAT tool. Delete the old DNs (this was the step that made the next step possible). Change the primary extensions for users to the new DN using BAT tool. Step 3 didn't work in the BAT tool before deleting the old DNs that were still set as the users primary extension on their profiles. I guess it's possible that if I had changed the primary extension to nothing before removing it from the devices I would have been able to update the users without deleting the old DNs. I guess the problem were that the users had primary extensions not belonging to any of their devices.     ... View more

I actually solved my problem. The thing is that I had already changed the extensions on the devices that were associated with the users. Meaning that the "Primary extensions" for the users were not used on any device. I got the error when I tried to update the parameter from this unused extension to the new ones that were set on all the devices. I thought that since i could set the Primary extension before when the parameter were not set, i tried to delete all the extensions because I'm not gonna use them anyway, BAM, I could now set the Primary extension parameter for all users to their new extensions already in use on the devices. I think we have a bug! ... View more

Hello, I have the same problem. The funny thing is that I set the primary extension field for all users with a CSV file a couple weeks ago, then it worked fine. Now when I'm trying to update the users' primary extension i can't and i get the same error message as you did. The only difference I can find is that the first time no primary extension were set but now there is a value that I want to change. I have tried with different encodings but nothing has worked this far. Did you by any chance solve your problem? ... View more

Will there be a fix for the TC5 software or is it already fixed in the TC5.1.7, if i'm not mistaken that one includes a new camera software. ... View more