UCCX call step redirect with a short beep tone

[Support Albakom]

Hi,

we created a script, which transfer a call after some actions to an endpoint outside the UCCX.
If the uccx script doing this call redirect step, the caller hear a short beep tone. Is it possible that UCCX don't play this beep?

[david.macias · Accepted solution]

Does the beep tone happen regardless of where you transfer the call? I don't remember hearing such tone myself so I am wondering if the tone is coming from the far end.

david

[Support Albakom]

The tip put me on the right track. Thank you. The beep only appear, if we transfer the call to a Cisco Unity Connection Voicemail Call Handler. But it seems it's not a beep, it's a cut off ringtone. If we transfer the call to an external destination, we hear the full ringtone, until the party accept the call. I think it runs as designed.