recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set to automatic enabled. The new queues was added to the team.
We use Call Variable...
we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V.
Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available.
netstat -nlp shows on...
for advanced capabilities of a supervisor I can allow a supervisor to manage some application. I doing this by checking the apps in the supervsior capablity view in UCCX Administration.
But there are only 3 applications to select. On the system a...
I configured some phones via Bulk Tool in CUCM 14.0.
Runs all fine. Now I want to export the list of the activation codes. After open the export, there are no user ID in the list, only devicenam, description,the codes and expiry date. The owner u...
all browsers same behaviour. Cisco TAC means the issue is in our call routing, because in this case we redirect the call to a cucm huntpilot and if no answer it comes back to uccx. That is not supported.