Hi, Has anyone tried using CallRecording 11.0.1 Gadget on UCCX 11.6 with MediaSense ?MediaSense Recording is working fine from CUCM but not from Finesse Agent Desktop using "Start Recording" button.When the call gets answered by agent ( the c...
I am trying to upgarde my two pix firewalls (Primary and Faiover one) to the new version 6. I am concerned about the down time during this procedure. Can I upgrade one firewall at a time without causing any problem and prevening down time ? Thanks
Thanks again, Yes Mediasense integration is fine, I can call from CUCM directly to Mediasense via the RoutePoint DN#, I can see the recorded call on MediaSense ( Search and Play). I can also click on StartRecording and I can see the recorded cal...
Thanks Denise for taking time to respond. Actually you directed me in the right direction, I uploaded the whole CallRecording Directory to Finesse Server and it seems like the CallRecording button starts working; however I keep getting this generi...
Thanks Jon for your response and soory for confusion. My question is about exporting a Certificate/key from IIS windows server and then import it to CSS. Would this work or I need to buy a new certificate from Verisign or any other vendor for this?
Hi, Do you know what was the solution for your problem about "inconsitent PSK hash size". I have exact the same issue.Would you please email me at zzeineddine@yahoo.com if you can help me with this.ThanksZahi Zeineddietel:781-363-0865
