CallRecording Gadget 11.01 on UCCX11.6 with MediaSense

[ZAHI ZEINEDDINE]

Hi,  Has anyone tried  using CallRecording 11.0.1 Gadget on UCCX 11.6 with MediaSense ?

MediaSense Recording  is working fine from CUCM   but not  from Finesse Agent Desktop using  "Start Recording"  button.

When the call gets answered by agent ( the condition to trigger the CallRecoding option when call answered)  but nothing happens when clicking the button.   I debugged this on Firefox using CTL-SHIFT-K  and this what I found.

TypeError: finesse.modules is undefined[Learn More]  ifr:1:1

    onclick

when I click on learn more, I got this explanation

TypeError: "x" is (not) "y" - JavaScript | MDN

[dekwan]

Hi,

The call recording 11.0 gadget should work on UCCX 11.6 with mediasense. I don't have a setup where my phones are configured to be able to be recorded so I am getting an APIError, but I was able to load the gadget and click the button. I didn't get the TypeError like you had mentioned. If the finesse.modules is undefined, there seems to be an issue loading up the CallRecording.js file. Try to load the page using the &nocache option to see if there is a bad file cached.

Thanx,

Denise

[ZAHI ZEINEDDINE]

Thanks Denise for taking time to respond.  Actually you directed me in  the right direction, I uploaded the whole CallRecording Directory to Finesse Server and it seems like the CallRecording button starts  working; however I keep getting this generic error when I click on the StartRecording button. (Cut and Paste) .

[ZAHI ZEINEDDINE]

I could see and listen to the recording  on MediaSense fine. Not sure what causing this generic error though.

[dekwan]

Hi,

Are you sure that the mediaSense is configured correctly? Per the REST API documentation (Cisco DevNet: Finesse - Docs), you get a generic error if it isn't allowed or there isn't a mediasense server.

Take a look at the Finesse webservices logs to see if there is more information about the error.

Thanx,

Denise

[ZAHI ZEINEDDINE]

Thanks again,

Yes Mediasense integration is fine,  I can call from CUCM directly to Mediasense via the RoutePoint DN#,  I can see the recorded call on MediaSense ( Search and Play).   I can also  click on StartRecording and I can see the recorded call on Mediasense (Search and Play), but the error message now is different than it was before it says

ErrorMessage: CF_GENERIC_SYSTEM_RESOURCE_AVAILABILITY

[dekwan]

Hi,

Interesting that you can see the recorded call on the search and play. That almost seems like the recording did get started successfully. I would recommend opening a TAC case as it seems to be a configuration/product issue.

Thanx,

Denise