I am facing a problem when i am trying to create a new agent or skill group, I am getting the error:Failed to Update the Database.Attempt to insert a new record with a Unique ID that is already in use.Data Location: Skill_Target.Please help !!!!!!!
Hello Cameron, I am trying to follow the steps you shared but while trying to stop the freeftpd service, I checked that service is in stopping status and I am not able to stop it.Just wanted to confirm if I need to change the Logon account to 'Local ...
Hi,Try setting the peripheral variable using formula : Set VaribaleCall.PeripheralVariable1=substr(Call.DialedNumberString,5,3)and then use the IF node to match a particular set to route to a skillgroup.Hope this will help you.Regards,Arpit
We are also facing the same problem with CUIC 8.5(2). We are able to use the 'Run As' option available in CUIC but when tried to login ,getting the error "Invalid username or password. Please try again".Regards,Arpit Arora