About tannerezell

tannerezell · 04-25-2017

I'm reaching out to the community to get feedback regarding this rather elusive feature. Working with customers who come from other IVR systems that have cherry picking it has often put us in a difficult spot - UCCX simply doesn't have it and there a...

tannerezell · 10-13-2020

Unfortunately not, as you need the ability to execute java to make this work, which is not supported by the standard license.Fun fact, if you have enhanced you can have premium with full licenses..

tannerezell · 09-17-2020

Should be do-able but won't be exactly trivial. Open the prompt file to get the audio stream, skip the relevant amount of time to play, then write the remaining bits of that stream to a temporary file or stream and feed that back as a user document t...

tannerezell · 08-10-2020

Accidentally posted to the wrong thread but here we go anyway: I can confirm this isn't a JTAPI issue. As far as I can tell, this appears to be a bug in the CTI engine used by finesse. The UI is receiving information that it should have two participa...

tannerezell · 08-10-2020

I can confirm this isn't a JTAPI issue. As far as I can tell, this appears to be a bug in the CTI engine used by finesse. The UI is receiving information that it should have two participants plus the agent, which obviously is wrong. Essentially the f...

tannerezell · 08-10-2020

I’ll see what I can find out

Member Since	‎10-19-2012 08:57 PM
Date Last Visited	‎09-22-2020 09:00 AM
Posts	66
Total Helpful Votes Received	62

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Cherry Picking for UCCX

Re: Cisco UCCX 12.0.1 Caller ID

Re: UCCX Play Prompt

Re: UCCX App Transfer to another Application with Queue. Agents see 2 participants in the call

Re: Finesse displays 'Number of Participants'

Re: UCCX App Transfer to another Application with Queue. Agents see 2 participants in the call