I am looking to use Get Reporting Statistic" (Resource Contacts Handled) to send call to a agent who has handled less amount of calls(contacts).  Has anyone done this before?  We have a small team, only have 5 agents. Any help or advices will be real...

I'm trying to use the "Current Wait Duration" field within the "CSQ IPCC Express" report object for the Get Reporting Statistic step and can't get it workingwe would like to play a message every 2 mins , give the caller an option to press 1 to leave ...

I'm trying to use the "Current Wait Duration" field within the "CSQ IPCC Express" report object for the Get Reporting Statistic step and can't get it workingwe would like to play a message every 2 mins , give the caller an option to press 1 to leave ...

Latest version is 9.12, is this version stable to upgrade to ? We use this for anyconnect and Easy VPN gateway