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Hi,
We have a call flow like
Ingress GW -> CVP(standalone)->Ingress GW->Agent Desktop(Not Cisco)
We would like to transfer a header filed value from REFER Header (from CVP) into the INVITE header (To Agent Desktop)
We use VVB not a VXML gateway.
The ...
Hi All,We are deploying the cisco courtesy callback feature in the LAB and experencing some error in the callbackentry application. hereby attaching the callbackentry application activity/debug logs and gateway logs. Kindly let me know your inputsErr...
HI,We have an UCCE comprehensive setup with version 8.0 and here is the call flowPSTN->VG->CUSP->CVP->ICM call get completed the vxml treatment and transfered to the live agent.Here i have problem, agent getting reserved in CTI tool kit but did not g...
Hi,
Answering to "Any other method to reduce/minimize the delay in playing the prompts to the caller?"-- exectue the command param wan-delay-ringback 1 under CVP Surivivabilty
application
service cvp-survivability flash:survivability.tcl param wan...
Hi Venkatesh,This problem seems to be happen when agent trying to login with the hard phone using finesse desktop, but with the same phone you can able to login with the out of box CTI tool kit or CAD desktop without any issue. If you look in to the...
Is there any modification done in ECC variable then you need to restart the ICM PG to make the modified changes working and certainly not the call server.You need to restart the call server only if length of the ECC Variable value that was set in Scr...
Hi Jovel,Yes you can achieve, please perform the below steps.After callers press 5, insert a Label node in your ICM script with Configured label or dynamic labelIf you choose Configured label go to admin workstation->config manager->list tools->label...
