Hi all, Does anyone know of any software out there that can do real-time voice transcription. Obviously something that can integrate with CUCM and/or a Cisco 7900 or 9900 series phone. Basically we are looking for a solution for 1 of our users who has a hard time keeping up with what our customers say. It would be helpful for him to be able to view and read a transcribed version of the phone call on his computer. We've tried using Dragon NaturallySpeaking from Nuance by connecting the 9971 to a computer via the external audio out port on the 9971. Unfortunately the software transcribes the call poorly. We also looked into ClearCaptions, but they are no longer offering their software.   Thank you in advance,  ... View more

Hi NetPro!   We have a customer who deleted a voice mail that needs to be recovered. The message has already been purged from their mailbox and we have already over written the backups. There are no backups that are available from the windows server stfp side.   Is there any way to retrieve any .wav files from the Unity Connection server if we root the server and try to recover from the linux side?   Thank you,   ... View more

Hi netpro, I am setting up a new install of Quality Management 10.5 on Windows Server 2008 R2. I've already installed SQL 2008 R2 standard and assigned database permissions for my "qmuser". I am getting this error and can not continue with the install.   The following database errors occurred: Schema program failed: The schemaCleanup program failed for an unspecified reason.     Has anyone seen this before? Any help would be helpful   Thank you ... View more

How can i find out the uptime of a stand alone ucs c200 m2 ? CICM version 1.3(2j) ... View more

Hello netpro! What is needed to transfer voicemails between 2 cisco unity expresses ? The customer has 2 sites with separate cme’s and cue's, but there is a wan connection between the sites. For the cme’s, it is already configured to transfer calls between the sites, but they would like the ability to transfer voicemails from one extension to another extension on the other cme/cue. CME version : 8.6 CUE : 7.3 Thank you in advance ... View more

Hello NetPro, What are the commands needed to change an existing fractional mgcp pri only using 1-4,24 , to a full pri using 1-23,24. ? I believe i need to first shut down the controller, Conf t , controller t1 0/2/0, shutdown then commands : no pri-group timeslots 1-4,24 service mgcp then pri-group timeslots 1-23 service mgcp. once thats done, then do command Conf t , controller t1 0/2/0, no shutdown then NO mgcp Mgcp Is this correct ? am i missing anything ? do i need to turn off  interface Serial0/2/0:23 also ? Thank you in advance ... View more