Hello Guys,
I am going to give a simple example about the scenario I am stuck with.
when call comes in and assuming we have 4 ready agents and 2 ready supervisors, if first agent missed the call (Ring no answer), the call should go to one of the...
Hello,Take a look to following commands, hope it will help you.Show sip-ua connection tcp tls detailsdebug ccsip messagedebug ccsip transportdebug voip ccapi inoutdebug ip tcp transactiondebug crypto pki
Hi Dekwan,
I am trying to apply similar what you have explained but nothing changed to the 'Update Call Variable Sample Gadget'
I am stuck with just changing "Update Call Variable 7" to "Update Issue Log" ...
displayCallVariables = function (dial...
Hello Again,
when the call is not answered by the agent I am trying to send it back QUEUE-2 so supervisor from "CSQ_2_SUPER" should received the call, but what actually happen it goes to next available agent in "CSQ_2".
