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Trying to understand the changes in UCCX 11.5. We have completed several upgrades to 11.5 as of late but am having issues with CUIC or at least it seems that way. For some reason I cannot create a folder under the default Reports section like I have ...
During the initial Configuration through UPM the LDAP directory Sync was not pushed to CM. This caused errors when Importing users. once I built the directory Sync in CM the Imports worked
Thanks for your help Geoff. I finally figured that out late last night.... You would think that if you are going to put out another page, ALL functionality would either follow or not...
There is an ADVANCED Service Parameter for Call Manager that is "Display Hunt Pilot Name or DN for Hunt Group Calls when Alerting". This parameter is True by default and must be set to FALSE if you want the original DN to be shown during Alerting st...
This is an issue that I have seen before and still have not found an answer to....It seems that when you have an agent attached to a skill that is configured on a CSQ and that skill level is BELOW the specified competence level, the CSQ does not sho...
