Hi,We have a Duplexed setup with Rogger over the WAN and PG's with local Fail-over. Side A is having 2 PG's and Side B is having 3 Pg's. Out of 3 PG one is Dummy PG and made active in Side B. If the WAN Link(Public and Private) go down which Side wil...
Hi Team,We having UCCE setup version 8.0.2 and when we checked the tables we are not able to see data for abandon call wait time(Delay Time, Ring Time) in TCD table. The value is showing as "0".Any idea on this.Thanks & Regards,Ganapathi.S
Hi,We have a Unity Server 7.x integrated with Mail Exchange server. Is there any way to upgrade this Unity server to Unity Connection 8.0?FYI- Unity Server is windows based and Unity connection is Linux based. Hence we got a confusion here as how to ...
Hi,Thats the normal warning and it will be coming when you open ICMDBA. you can click in the warning and it will give one more warning as SQL Server is not confgiured properly. Click yes and on the check boxes and proceed. You will be able to see the...
Hi,Kindly let me know whether you are getting any error while opening ICMDBA and how you are opening it?If there is any error please attach the screenshot.In that server is the ICM Logger service already installed or you are going to use that server ...
Ok Thanks. I believe Agent A is inserting all the Variables in his CTI Desktop and transferring to a different DN in which I am assuming you will be having Start Node followed by Queue to Skill Group and may be few nodes for Queue Music. If it is cor...
Ok. If possible can u attach the screen shots of Agent A after entering the Variable and Agent B after receiving the call?Is the DNP pointing to the seperate Script or to the same script as the main one?Regards,Ganapathi.S
