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Data not logging to TCD table for Abandon call wait time

ganapathi s
Level 1
Level 1

‎03-16-2011 12:51 AM - edited ‎03-14-2019 07:35 AM

Hi Team,

We having UCCE setup version 8.0.2 and when we checked the tables we are not able to see data for abandon call wait time(Delay Time, Ring Time) in TCD table. The value is showing as "0".Any idea on this.

Thanks & Regards,

Ganapathi.S

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geoff
Level 10
Level 10

‎03-16-2011 06:01 AM

Wow. That would be a problem, but why are you looking in the TCD table?

Are you looking for "abandoned ringing" for a call that reaches the desktop but which the agent doesn't answer?

If you are looking for a call that abandons in queue, look in the Route_Call_Detail table for rows with RouterErrorCode = 448 and check RouterQueueTime for the amount of time between the route request and the customer drop.

Regards,

Geoff

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