A bit late, but look for this bug: CSCuq90344   https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq90344   Symptom:Agent Greeting(BIB) Feature Not Working in Jabber 10.5 for WindowsConditions:When Jabber 9.7 is upgraded to Jabber 10.5Workaround:NA

Please note that according to this link, routers can only be directors: https://www.cisco.com/c/en/us/td/docs/switches/lan/smart_install/configuration/guide/smart_install/supported_devices.html   The security advisory only affects clients, so routers...

Sure. Just remember to connect to the Logger (NOT the AW) via the SQL Studio and run this query, modifying the date range. You could also remove the "where" clause altogether to get ALL records:

Hi Geoff. I took your query and produced what I think is the BHCA by integrating over the hours, as you were saying: Select Hour = datepart(HOUR,TheHour),BHCA=AVG(Calls) From ( SELECT TheHour=convert(datetime,floor(convert(float,DateTime))) + conver...

Hi Geoff. I took your query and produced what I think is the BHCA by integrating over the hours: Select Hour = datepart(HOUR,TheHour),BHCA=AVG(Calls) From ( SELECT TheHour=convert(datetime,floor(convert(float,DateTime))) + convert(datetime,convert(v...