I met a issue that customer can't hear agent greeting,just agent can hear it.Agent use jabber v11.
Then agent re-installed jabber v9.7,agent greeting is ok.Both customer and agent could hear it.
It's so weird.Did anyone met this before?
A bit late, but look for this bug: CSCuq90344
Agent Greeting(BIB) Feature Not Working in Jabber 10.5 for Windows
When Jabber 9.7 is upgraded to Jabber 10.5
Please checkout below post related to Agent Greeting,might interest you:
Along with other Cisco IP Phones , the application also supports Cisco Jabber 10.x,11.x,12.x client application
Application Video : https://youtu.be/DBFV8m-IfjE