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Beginner

customer can't hear agent greeting with Jabber for windows v10+

Hi all,

 

    I met a issue that customer can't hear agent greeting,just agent can hear it.Agent use jabber v11.

    Then agent re-installed jabber v9.7,agent greeting is ok.Both customer and agent could hear it.

    It's so weird.Did anyone met this before? 

4 REPLIES 4
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Beginner

I tried all the version of

I tried all the version of Jabber(10.5/10.6/11),just v9.7 is ok...

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Beginner

Hi qazzaq201,

Hi qazzaq201,

I have the same issue with Jabber 11.5 ... Did you find the solution to the issue?

Thanks and regards

Raul

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Re: customer can't hear agent greeting with Jabber for windows v10+

A bit late, but look for this bug: CSCuq90344

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq90344

 

Symptom:
Agent Greeting(BIB) Feature Not Working in Jabber 10.5 for Windows

Conditions:
When Jabber 9.7 is upgraded to Jabber 10.5

Workaround:
NA

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Beginner
Beginner

Re: customer can't hear agent greeting with Jabber for windows v10+

Please checkout below post related to Agent Greeting,might interest you: 

https://community.cisco.com/kxiwq67737/board/message?board.id=5926-discussions-contact-center&message.id=115330#M115330

 

Along with other Cisco IP Phones , the application also supports Cisco Jabber 10.x,11.x,12.x client application

Application Video : https://youtu.be/DBFV8m-IfjE

MARS Agent Greeting application for Cisco CUCM / UCCX / UCCE / PCCE can welcome the caller, identify the agent, and include other useful contextual informati...