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Hi, I have a PCCE deployment with Finesse version 10.0(1). I already have the user account we used to install Finesse which I use on the very rare occasions I need to access the cfadmin web page for Finesse Administration. However I have a requiremen...
Introduction Problem Description RAI Parameters and Calculations Design Considerations Introduction The H.323 Service (VoiceBrowser) on the CallServer monitors the number of calls in progress and when this reaches a configured threshold, the H.323 s...
I'm currently carrying out some testing with ICM v7.0, checking that our NMS can handle traps from the v7 ALARMEX.MIB and the new CCCA.MIB.Does anyone know the trap OIDs for the new MIB?Whether I have "Send traps in the deprecated CISCO-ICM-ALARMEX-M...
Hi,I'm running ICM 5.0 SR8, on a Webview HDS. The jaguar log files on this machine are filling up very quickly, 5MB in 5 mins. The log files themselves contain data about every time a report is run and how the report is built, no actual errors in the...
Are you using Extension Mobility along with CIPC? The reason I ask is that I just had this exact same problem.
Agent had moved desk and was using a different PC, the CIPC on which, was configured with a different Device name. However it still though...
Hi,Don't turn off the Loggers! As the CallRouters route calls they write details to their respective Logger databases. If you turn off the Loggers for 2 hours, you'll have a black hole in your historical database in your loggers and hence your HDS of...
Hi,Have you tried setting up a search rule for AnyIPAddress? I've just tested this and without one I get the same problem as you, but if you set up a search rule as follows it works;source: anyMode: AnyIPAddressOn successful match: continueTarget Zon...
Hi Angie,Looking at the figures in your attachment it seems to be a rounding error as there's only a difference of a second between your IncomingHandledAHT figure and the WebView Incoming AHT figure, It looks like your query is rounding up the result...
Basically, I'd use the Write node to write the document to the network share.See attached example.Note that you will already need to have a .wav file of the name specified already there, which this script will overwrite.
