About brad.modelle

brad.modelle · 05-30-2013

I'm hoping to get a better understanding about how to call a simple XML file from the document repository on UCCX version 9.0.2.I have the following for an XML file:<?xml version="1.0" encoding="ISO-8859-1" ?> <IVRSTATE><SYSVAR><wm>01</wm> <pm>02</pm...

brad.modelle · 08-23-2013

How did you "recycle" the audio files?Definitely check the encoding and bit-rate.

brad.modelle · 06-28-2013

If you mean you want them to be able to see Agent Desktop and Supervisor Desktop separately with a Supervisor login, there is no need: the Supervisor Desktop installs the Agent Desktop also.

brad.modelle · 06-25-2013

Doing this also leaves your 7.x server intact in the event of a rollback, however it should be noted that all of the settings from the 7.x install must be identical between the new and old servers in order for DRS to work properly.DHCP, IP Address, N...

brad.modelle · 06-25-2013

I recently had to upgrade from 7.x on an MCS server to 9.x on a UCS server. It can be a pain. What we ended up doing was taking a backup using DRS from 7.x, restoring it to a [not sanctioned by Cisco] 7.x install on the UCS server, and then upgrading...

brad.modelle · 06-18-2013

Okay, so here is what I'd do:On the menu step where callers/employees can press 4, add a sub menu step where you prompt employees for their access code, or just press # to skip. The # choice puts them into queue as normal, and if they enter 1 [the ac...

Member Since	‎05-29-2013 07:06 AM
Date Last Visited	‎02-08-2021 01:23 AM
Posts	39
Total Helpful Votes Received	5

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UCCX Editor 9.x and XML

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UCCX 7 .0(1) to 9.0 Upgrade

Re: Call Priority