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I'm hoping to get a better understanding about how to call a simple XML file from the document repository on UCCX version 9.0.2.I have the following for an XML file:<?xml version="1.0" encoding="ISO-8859-1" ?> <IVRSTATE><SYSVAR><wm>01</wm> <pm>02</pm...
If you mean you want them to be able to see Agent Desktop and Supervisor Desktop separately with a Supervisor login, there is no need: the Supervisor Desktop installs the Agent Desktop also.
Doing this also leaves your 7.x server intact in the event of a rollback, however it should be noted that all of the settings from the 7.x install must be identical between the new and old servers in order for DRS to work properly.DHCP, IP Address, N...
I recently had to upgrade from 7.x on an MCS server to 9.x on a UCS server. It can be a pain. What we ended up doing was taking a backup using DRS from 7.x, restoring it to a [not sanctioned by Cisco] 7.x install on the UCS server, and then upgrading...
Okay, so here is what I'd do:On the menu step where callers/employees can press 4, add a sub menu step where you prompt employees for their access code, or just press # to skip. The # choice puts them into queue as normal, and if they enter 1 [the ac...
