Hi Hermanus, FYI no answer ring duration (second) had been set to 30s. version 12.4 no service pad service timestamps debug datetime msec service timestamps log datetime msec service password-encryption ! hostname PTT351-T1-L45-VG224-01 ! boot-start-marker boot-end-marker ! logging message-counter syslog ! aaa new-model ! ! ! ! aaa session-id common clock timezone MY 8 crypto pki token default removal timeout 0 ! ! ip source-route ip cef ip domain name ! ! no ipv6 cef ! stcapp ccm-group 1 stcapp ! stcapp feature access-code ! stcapp feature speed-dial ! ! ! ! ! ! ! voice service pots fax rate disable ! voice service voip fax protocol pass-through g711ulaw h323   no h225 timeout keepalive modem passthrough nse codec g711ulaw ! ! ! ! ! ! ! ! ! ! ! ! ! voice-card 0 ! username voiceadmin password 7 107E0C0D17471C0A1F557878 ! ! ! archive log config   hidekeys ! ! ip ssh time-out 10 ip ssh authentication-retries 2 ip ssh version 2 ! ! ! interface FastEthernet0/0 description ***VG224.TOWER1.LEVEL45*** ip address 10.6.71.240 255.255.255.0 duplex full speed auto ! interface FastEthernet0/1 no ip address shutdown duplex auto speed auto ! ip forward-protocol nd ip route 0.0.0.0 0.0.0.0 10.6.71.254 ! no ip http server no ip http secure-server ! snmp-server engineID local 1234567890 snmp-server group Snmp@dm!n v3 priv match exact snmp-server group E2E_MONGRP v3 priv match exact snmp-server view E2E_VIEW mib-2 included snmp-server view E2E_VIEW cisco included snmp-server community monitorcuom RO snmp-server enable traps snmp linkdown linkup coldstart warmstart snmp-server enable traps config snmp-server enable traps envmon snmp-server enable traps flash insertion removal snmp-server enable traps cpu threshold snmp-server enable traps dsp card-status snmp-server enable traps dsp oper-state snmp-server enable traps voice snmp-server host 10.14.17.156 version 3 priv Snmp@dm!n snmp-server host 10.14.17.157 version 3 priv Snmp@dm!n ! ! control-plane ! ! ! voice-port 2/0 timeouts initial 60 timeouts interdigit 60 timeouts ringing infinity ! voice-port 2/1 timeouts initial 60 timeouts interdigit 60 timeouts ringing infinity ! voice-port 2/2 timeouts initial 60 timeouts interdigit 60 timeouts ringing infinity ! voice-port 2/3 timeouts initial 60 timeouts interdigit 60 timeouts ringing infinity ! voice-port 2/4 timeouts initial 60 timeouts interdigit 60 timeouts ringing infinity ! voice-port 2/5 timeouts initial 60 timeouts interdigit 60 timeouts ringing infinity ! voice-port 2/6 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/7 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/8 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/9 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/10 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/11 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/12 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/13 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/14 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/15 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/16 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/17 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/18 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/19 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/20 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/21 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/22 timeouts initial 60 timeouts interdigit 60 ! voice-port 2/23 timeouts initial 60 timeouts interdigit 60 ! ccm-manager fax protocol cisco ccm-manager config server 10.14.17.35 10.7.194.36 ccm-manager sccp local FastEthernet0/0 ccm-manager sccp ! mgcp fax t38 ecm mgcp behavior g729-variants static-pt ! sccp local FastEthernet0/0 sccp ccm 10.14.17.35 identifier 1 priority 1 version 7.0 sccp ccm 10.14.17.36 identifier 2 priority 2 version 7.0 sccp ccm 10.7.194.36 identifier 3 priority 3 version 7.0 sccp ccm 10.7.194.37 identifier 4 priority 4 version 7.0 sccp ! sccp ccm group 1 associate ccm 1 priority 1 associate ccm 3 priority 3 associate ccm 4 priority 4 switchback method graceful ! ! dial-peer voice 999200 pots service stcapp port 2/0 ! dial-peer voice 999201 pots service stcapp port 2/1 ! dial-peer voice 999202 pots service stcapp port 2/2 ! dial-peer voice 999203 pots service stcapp port 2/3 ! dial-peer voice 999204 pots service stcapp port 2/4 ! dial-peer voice 999205 pots service stcapp port 2/5 ! ! ! ntp server 170.38.254.141 ntp server 170.38.254.142 end ... View more

Hi Gergely, What application to run real time debuggin? RTMT? ... View more

Hi Tanner Ezell, I'm not sure what u meant by queue abandon or application abandon. is this as what i understand as below? "Application abandon" means The callers who have dialed the Contact Center number, the IVR responded with a welcome message and eventually some pre-recorded prompts. Customers who choose to close the line at this level (they did not speak to an agent) are considered as abandoned in IVR. As for "queue abandon", those are the callers who have heard the welcome message, and then heard pre-recorded messages, navigated in the IVR menu and selected the option to speak to an agent. The call is now transferred to the Queue. If all the agents are busy, then the caller will hear the Hold Music. If there's an available agent, the customer will speak to the agent. Customer who close the line while listening to the Hold Music are considered as abandoned in queue (or "router queue" in UCCE terminology). ... View more