I built a simple system call handler - press 1 for directory, 0 to leave a message.  When I press 1 for the directory, I can type in the last name and I end up hearing the correct extension.  Then I hear "wait while I transfer your call", I hear dead...

I need advice on how to create a multi tenant auto attendant on a UC560.  All I see when I select multi-level is main menu and 3 sub menus.  Do I need to create 2 scripts from the CLI?  I am unclear on how all this works. Many thanks!

For some agents in UCCX 10.5, when they log into Finesse, on the home page, they see this error (it's under the Voice CSQ report I believe):"Error processing report.  Refresh page or contact administrator"It doesn't happen for every agent.  We are us...

I am having a little trouble with custom wallpaper for a customer.  They have a mix of 8941 and 8961 phones.  I've edited the list.xml file, uploaded the appropriate images (640x480) and the custom wallpaper works perfectly on the 8961 phones.  Now t...