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I built a simple system call handler - press 1 for directory, 0 to leave a message. When I press 1 for the directory, I can type in the last name and I end up hearing the correct extension. Then I hear "wait while I transfer your call", I hear dead...
I need advice on how to create a multi tenant auto attendant on a UC560. All I see when I select multi-level is main menu and 3 sub menus. Do I need to create 2 scripts from the CLI? I am unclear on how all this works. Many thanks!
For some agents in UCCX 10.5, when they log into Finesse, on the home page, they see this error (it's under the Voice CSQ report I believe):"Error processing report. Refresh page or contact administrator"It doesn't happen for every agent. We are us...
I am having a little trouble with custom wallpaper for a customer. They have a mix of 8941 and 8961 phones. I've edited the list.xml file, uploaded the appropriate images (640x480) and the custom wallpaper works perfectly on the 8961 phones. Now t...
I've tested by putting a phone on call forward to voicemail, gone through the AA and the call still does not get to a unity voicemail box. It is returned to the attendant. I've forwarded that same phone externally, same result.
If I call from outside and have someone physically transfer me to the auto attendant, the voice activated transfer works. If I test from inside, it works. It's when the call forward is activated on the main phone and an external caller calls, then un...
After hours the front desk phone is forwarded to a translation pattern which is then masked and sent to the auto attendant unity connection. The port monitor shows the call coming in from the forwarded number (via the forward routing rule), the AA g...
