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Justin Sprake
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About Justin Sprake
02-28-2021
Justin Sprake
Cisco Employee
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Stats
Member since
12-19-2013
176
Posts
95
Helpful
32
Solutions
Latest Contributions by Justin Sprake
Latest Contributions by Justin Sprake
Discussions Justin Sprake has Participated In
TKBs Justin Sprake has Participated In
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Re: Call Home device registration problem: Fail to send out Call Home HTTP message.
Created by
Justin Sprake
in
Smart Call Home Discussions
02-25-2021
02-25-2021
I see the PKI logs are reflecting a failure to validate the SLA-Trustpoint (aka the Smart License Ag...
Re: How do i get access to call home portal?
Created by
Justin Sprake
in
Smart Call Home Discussions
01-27-2021
01-27-2021
Hi George, Can you send me the TAC Case number via Private Message so I can take a look at the speci...
Re: How do i get access to call home portal?
Created by
Justin Sprake
in
Smart Call Home Discussions
01-19-2021
01-19-2021
Hello George, User instantiation begins by logging into the tools.cisco.com/sch URL and accepting th...
Re: CSPC - Entitlement file generation failed. Please try again.
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
12-22-2020
12-22-2020
Hello, You have been re-onboarded to the correct company. You will need to return to the CSAM tool a...
Re: Stuck in an SNTC Login Loop
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-30-2020
10-30-2020
Hi Rahul,You’ll need to PM me the Company Name, Party ID, and current DA CCO ID in order to investig...
Re: CSPC 2.9 Upload Failed - Internal Server Error
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-27-2020
10-27-2020
The log located at the below directory path will often provide additional context for upload failure...
Re: Problem to Registered in Smart Net Total Care (SNTC)
Created by
Justin Sprake
in
Smart Net Total Care Blogs
10-27-2020
10-27-2020
Hello, If I am not mistaken, it looks as though this on-boarding process was initiated Feb. 27 of th...
Re: Transport Gateway Message box
Created by
Justin Sprake
in
Smart Call Home Discussions
10-23-2020
10-23-2020
Based on the details so far, I would first recommend verifying the configuration of the call-home pr...
Re: API Serial number to information
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-22-2020
10-22-2020
Hello, This documentation a good resource to ensure you have completed the necessary on-boarding and...
Re: New DA issue
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-19-2020
10-19-2020
Thanks for the details; I see that the user has been on-boarded as as DA but was not assigned any us...
Re: New DA issue
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-19-2020
10-19-2020
Hello, Can you please PM me the Company Name and CCO ID of the users who are requesting DA Access?
Re: Stuck in an SNTC Login Loop
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-09-2020
10-09-2020
Hello, I've reviewed the status of your CCO ID to your SNTC registration and completed a re-sync. Ca...
Re: SNTC portal not displaying serial numbers
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-07-2020
10-07-2020
It sounds like you've got Discovery and Collection Jobs established, but may be missing the upload p...
Re: Many Serial Numbers for devices not showing up in SNTC Portal
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
10-01-2020
10-01-2020
Can you provide additional details regarding your issue? What types of devices are missing serial nu...
Re: Unable to view CSPC on Cisco Services Portal
Created by
Justin Sprake
in
Smart Net Total Care Portal and Collector Discussions
09-29-2020
09-29-2020
So it looks like the Super Admin for that portal site has not enabled access for any additional user...
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Public Statistics
Date Registered
12-19-2013
07:56 AM
Date Last Visited
02-28-2021
01:51 PM
Total Messages Posted
176
Total Helpful Votes Received
95
Helpful Votes Given To
User
Helpful Count
Jarrett Pomeroy
5
Vinod Arya
5
Suchita Shewale
5
DY(Dongyeong)
5
peter-marcek
5
See all >
Helpful Votes From
User
Helpful Count
schulcz
5
bra-grp-suporte
-soc
5
Supriya Patel
10
JoshuaSousa7266
3
5
Suchita Shewale
5
See all >