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Justin Sprake
‎07-19-2021
Cisco Employee
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100 Helpful Vote
FirstQuestion
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
50 Replies
20 Replies
custom.cisco.stats.title
Member since ‎12-19-2013
177
Posts
95
Helpful
33
Solutions

Re: Where is a SCH overview listing what benefits SCH provides and why a customer would want to use it?

Created by in Smart Call Home Discussions
03-25-2021
03-25-2021
Hi Ed, I often refer people to the below Smart Call Home document for a general outline of the capab...

Re: Call Home device registration problem: Fail to send out Call Home HTTP message.

Created by in Smart Call Home Discussions
02-25-2021
02-25-2021
I see the PKI logs are reflecting a failure to validate the SLA-Trustpoint (aka the Smart License Ag...

Re: How do i get access to call home portal?

Created by in Smart Call Home Discussions
01-27-2021
01-27-2021
Hi George, Can you send me the TAC Case number via Private Message so I can take a look at the speci...

Re: How do i get access to call home portal?

Created by in Smart Call Home Discussions
01-19-2021
01-19-2021
Hello George, User instantiation begins by logging into the tools.cisco.com/sch URL and accepting th...

Re: CSPC - Entitlement file generation failed. Please try again.

Created by in Smart Net Total Care Portal and Collector Discussions
12-22-2020
12-22-2020
Hello, You have been re-onboarded to the correct company. You will need to return to the CSAM tool a...

Re: Stuck in an SNTC Login Loop

Created by in Smart Net Total Care Portal and Collector Discussions
10-30-2020
10-30-2020
Hi Rahul,You’ll need to PM me the Company Name, Party ID, and current DA CCO ID in order to investig...

Re: CSPC 2.9 Upload Failed - Internal Server Error

Created by in Smart Net Total Care Portal and Collector Discussions
10-27-2020
10-27-2020
The log located at the below directory path will often provide additional context for upload failure...

Re: Problem to Registered in Smart Net Total Care (SNTC)

Created by in Smart Net Total Care Blogs
10-27-2020
10-27-2020
Hello, If I am not mistaken, it looks as though this on-boarding process was initiated Feb. 27 of th...

Re: Transport Gateway Message box

Created by in Smart Call Home Discussions
10-23-2020
10-23-2020
Based on the details so far, I would first recommend verifying the configuration of the call-home pr...

Re: API Serial number to information

Created by in Smart Net Total Care Portal and Collector Discussions
10-22-2020
10-22-2020
Hello, This documentation a good resource to ensure you have completed the necessary on-boarding and...

Re: New DA issue

Created by in Smart Net Total Care Portal and Collector Discussions
10-19-2020
10-19-2020
Thanks for the details; I see that the user has been on-boarded as as DA but was not assigned any us...

Re: New DA issue

Created by in Smart Net Total Care Portal and Collector Discussions
10-19-2020
10-19-2020
Hello, Can you please PM me the Company Name and CCO ID of the users who are requesting DA Access?

Re: Stuck in an SNTC Login Loop

Created by in Smart Net Total Care Portal and Collector Discussions
10-09-2020
10-09-2020
Hello, I've reviewed the status of your CCO ID to your SNTC registration and completed a re-sync. Ca...

Re: SNTC portal not displaying serial numbers

Created by in Smart Net Total Care Portal and Collector Discussions
10-07-2020
10-07-2020
It sounds like you've got Discovery and Collection Jobs established, but may be missing the upload p...

Re: Many Serial Numbers for devices not showing up in SNTC Portal

Created by in Smart Net Total Care Portal and Collector Discussions
10-01-2020
10-01-2020
Can you provide additional details regarding your issue? What types of devices are missing serial nu...
Public Statistics
Date Registered ‎12-19-2013 07:56 AM
Date Last Visited ‎07-19-2021 10:09 PM
Total Messages Posted 177
Total Helpful Votes Received 95
Helpful Votes Given To